I bought tickets to a Nationals baseball game about 4-5 days before the game. I checked the app for the tickets and they were there. We show up day of and the tickets aren't in my wallet. I call customer service and after 30 minutes, he sends me an email to take to the ticket counter. At the counter, the ticket rep (who I think was a manager) says, "Oh, I know these tickets. They were bought with a stolen credit card. we told Stubhub that this morning." I called the next morning and the agent told me that it would take 3-5 days to investigate. Off handed, I mentioned we took photos of the bad tickets and I could email them. She took me up on the offer and once I sent them, the refnd was processed right away. It felt like by having my own proof, I forced their hand. It seems to me, like she would have had the same information. Further, StubHub should have let me know that morning that the tickets were bad so we didn't have to travel in to and out of the city.