Stubhub, Since we never received our tickets, or a “link” for alternate tickets, a refund is obviously due. The fact that I spent hours on calls with Stubhub yesterday morning to ascertain whether we would get our tickets, then driving to the venue with our large group (6 people, 2 babies, and my wife who has severe dementia), and trying to find tickets at the last minute, made our experience very upsetting. At every stage, Stubhub misled me and ruined my day. I have used Stubhub 100s of times in the past without problems. Yet, this whole transaction seemed different. Twice, the seller offered me alternate tickets which were completely unacceptable. I have never seen that happen before. At that point, Stubhub should have let me know my tickets were gone, refunded my monies, and let me move on. Instead, I was left twisting in the wind to the last minute thinking that Stubhub was going to give me better seats. I hope this message gets received and that some manager/supervisor reached out to me to discuss my situation. I am a senior citizen who tried taking my whole family and grandkids to a game that I love. Stubhub ruined my day.