To Whom It May Concern, I am writing to express my extreme disappointment and frustration with the service I received from StubHub regarding an order for tickets to see Ali Siddiq. I purchased these tickets in February 2025 for a show that was scheduled for June 2025, and I was incredibly excited about attending. However, despite my purchase, I never received the tickets for the event. This failure to deliver left me unable to attend the show, which was a deeply frustrating and upsetting experience. The excitement I felt about this event turned into significant disappointment due to StubHub's inability to fulfill its commitment. This incident has severely eroded my trust in StubHub's services. I believe it's crucial for potential customers to be aware of the risk of purchasing tickets through your platform, as my experience clearly demonstrates a significant flaw in your delivery process. I urge you to investigate this matter thoroughly. Furthermore, I intend to share my experience to inform others about the issues I encountered, so they can make informed decisions about using StubHub for their ticket purchases.