I had an absolutely horrible experience with StubHub, and I want others to be aware before trusting this company with their ticket purchases. I bought tickets to a baseball game as part of a Father’s Day outing for my husband. Initially, we decided not to go, but we changed our minds last minute due to childcare changes. We drove two hours to Tampa with our 9-month-old baby, hiked nearly half a mile from the parking lot in the summer heat, and arrived at the gate dripping in sweat—only to find out our tickets didn’t have barcodes. After being directed to customer service, we were informed that our tickets had been sold without our knowledge or consent. Yes, the tickets I paid for were sold by StubHub. We were left with no way to enter the game and no explanation for how this happened. It was beyond frustrating and ruined what was supposed to be a special day for our family. The situation went from bad to worse when I called StubHub customer service. The first representative I spoke with was completely unhelpful and repeatedly referenced a parking pass issue that was irrelevant to the problem at hand. Despite my patience and attempts to clarify, he kept repeating the same thing and refused to transfer me to someone else or escalate the issue to a manager. I was eventually hung up on. I called back and was disconnected again. Finally, after resorting to the virtual chat feature, I was able to get some help from a representative named Raphael, who processed a refund request. While I appreciate his assistance, the journey to get there was unnecessarily difficult and infuriating. To top it all off, my StubHub account was hacked during this ordeal, and someone attempted to buy tickets in Missouri. This raises serious concerns about the platform’s security and lack of safeguards to protect customers. This experience has shown me that StubHub’s customer service is unprofessional, dismissive, and ineffective. Their platform is not secure, and their processes for managing tickets are deeply flawed. I will never use StubHub again and will make sure to warn others about this company’s incompetence and lack of accountability. If you’re considering StubHub, think twice—you may end up regretting it as much as I do.