Beware of StubHub. I had a truly appalling experience with their customer service yesterday. In March, I purchased two tickets for a June 21st show. On March 26, I received confirmation that the tickets were sent and accepted them via email, trusting they were linked to my account. Yesterday, while driving five hours from Syracuse to Connecticut, I attempted to access the tickets—only to be told they’d been “accepted by a different email.” I have one StubHub account and one Ticketmaster account both linked to the one personal email account I have. I spent hours on the phone with multiple StubHub reps and supervisors who repeatedly deflected blame to Ticketmaster—despite clear screenshots showing that I bought the tickets and could not access them. I was promised an “escalated case” and told to expect resolution via email. That email never came. Eventually, I was told to call back at 7pm—an hour before the show—for help. After being placed on hold for 36 minutes, I was again denied a resolution. Meanwhile, the venue confirmed that my tickets were sitting in someone else’s account. We were hung up on when we relayed that information. I lost over $300 in tickets, $90 in gas, $345 for a hotel, 10+ hours of travel, and the chance to enjoy the trip I had planned—all due to StubHub’s negligence and refusal to help. This was not just poor service. It was theft. And I intend to pursue it. Has anyone else experienced this level of disregard from StubHub?