I listed my tickets on StubHub last night and they sold pretty quickly, I transferred the tickets over on AXS as soon as I got the buyers details. Then a few hours later I received an email saying they’ve sold again to a different buyer so I cancelled this as I only had the one pair of tickets. I spoke to ai chatbot and they said not to worry and someone will be in touch. I then had an email today saying I hadn’t contacted them and I have been charged £200. I called them as soon as I saw this email and they apologised said they would look into it and get back to me. I’ve just had an email saying that apparently I listed the tickets twice a few hours apart so I still have to pay a £200 penalty. 1. Why would I make a new listing for tickets I have already sold through them? 2. I don’t even get £200 from the original sale so I will be at a loss as I sold the tickets for a lot lower than face value as a change in circumstances means I cannot afford to keep them and attend. This now means I won’t get the original money and I won’t be able to afford food or bills the next few weeks.