I have used you guys many many times. Generally a great experience. Let's face it, you can't get good concert tix from the main ticket retailers. But this was the second time I bought baseball tickets. The first time was for th World Series game. Right before the game, the seller backed out. I did not realize they could do that!! I was panicked! Thankfully, your wonderful customer service rep found even better ones for me, alls well that ends well. This game, when we got up to the ticket person, the tickets would not scan. They read "invalid". I was panicked once again. I had 5 other people with me counting on me. They rerouted me to a special ticket person and she was able to find my purchase and override the error, but that was not pleasant. So, like with most things, there is good and bad. I would not buy anything again that could be purchased on a traditional ticket site. Thanks!