I was really looking forward to attending the event, but unfortunately, my experience with StubHub was quite disappointing. The tickets I purchased never arrived, which was incredibly frustrating. Although they issued me new tickets, I was only able to get seats on the 400 level instead of the original 200 level seats I had purchased and was hoping for. Additionally, I was promised a voucher as part of the resolution, but I never received it. Despite multiple attempts to follow up, there has been no follow-through on that promise. While I understand that issues can arise, the lack of communication and follow-up has left me quite disappointed. I hope StubHub will improve their process to better support customers in similar situations in the future.