Absolutely terrible customer service.
I was promised a refund two months ago and despite 27 phone calls and over 40 hours on hold, I’m still being told it’s “with management” and “being processed.”
We’ve spent a lot of money with this company over the years, and I’ve never experienced customer service this poor. There’s zero accountability, and no follow-through.
Frankly, it’s embarrassing on their part. Customers deserve better than this.
3 weeks ago
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