TERRIBLE EXPERIENCE - DON'T USE STUBHUB!! June 4th I purchased tickets for an August 6th event. I went to the venue website to purchase the tickets. Once the transaction was completed, I received multiple emails from Ticketmaster, StubHub and Live Nation. The Ticketmaster email said I would be notified when the tickets were available for me to “claim” I was concerned about the several messages that kept coming from all three sources and also that it was possibly a scam. I called Ticketmaster and was referred to StubHub. They assured me that it was a legitimate transaction. They further explained that it was a resale -which I did not know at the time of the purchase – and sometimes the tickets are not released right away because of scalping or whatever. She said to check back in a few days. I hadn’t received an email by June 14th, so I called again. She asked me to send a screen shot of the messages I was receiving to prove I had accessed the sight properly, which I forwarded. After our call, she sent an email explaining the StubHub guarantee. She assured me this was typical with resale transactions and said I would have the tickets no later than the date of the event. Receiving no further emails I started checking again August 5th, the day before the event. I called StubHub again and was placed on hold and assured they were going to resolve it that day. I was told repeatedly that the internal solutions team was working to resolve my issue and that they had escalated my case. I called two more times on the 5th of August. No follow up email or call from StubHub. August 6th – day of event – I called StubHub again at 8:55 am. The representative (Angel) repeated precisely what I had been told on the 5th. I was on hold for 31 minutes and then disconnected. I called back at 9:28 am and was on the phone with another representative (Karim) who repeated the script again and asked me to send more screen shots of my attempts to access the tickets. He sent some troubleshooting procedures, which I did. He then assured me it would be resolved that day and I would hear back. No call back by 12:57 pm so I called again. The call lasted 20 minutes this time, same outcome no results. But this rep said he could release replacement tickets one hour before the performance if I still did not have the ones I purchased. He further said there were at least 40 seats in the same location on the seating chart, so it would not be a problem. These two tickets cost more than $500. At 5:36 pm, I called again as we sat in the parking lot of the venue. This representative (Hannah) said she would work on it right away. She asked me AGAIN to send screen shots of my attempts to login in to Ticketmaster, StubHub and Live Nation. I did all that. She kept placing me on hold for 5-10 minutes at a time, but offered no information other than the internal solutions team was working on it. In the meantime, my husband went to the sight and saw numerous tickets available, but they were being snatched up pretty quickly. We could have replaced these tickets for 2/3 the cost, so I know StubHub could have made me whole before the concert, but they did not. We drove 5 hours each way for the concert and had an expense of over $250. for overnight accommodations for this concert.