I paid 46.40 for parking at a patriots game and the tickets never arrived. I called stubhub and the representative gave me replacement tickets to a different lot. When I arrived at the game I discovered that the lot they gave me was free, was a mole walk from Gillette stadium, and was also a 90 minuted delayed release lot. So, I ended up paying 46.40 for a lot that was free to park in and then could not leave the lot until 90 minutes after the game ended at 10:30pm. I didn't get home until after 1:30am. I called the next day and the customer service representative sent me a voucher for $11.60 towards a future purchase. I called back and another representative, named Ivan, said that is all they could do for me. He would not let me talk to a supervisor. Just a word of warning that stubhub will keep your money even if they never provide the purchased tickets.