I had tickets purchased for the Jacksonville jaguars /Pittsburgh steelers preseason game a week prior to the event. I Never received the email with the ability to access and retrieve the tickets. I called customer service to request the tickets, I was then told that there had been a mistake and the seller had not processed the order(a complete lie) since had a confirmation email when they processed my payment! I called customer service and they promised a comparable ticket exchange (which was not equal) but then I didn't even recieve the tickets I chose. I waited half an hour to still not receive the tickets and called back again. I received another excuse and was then sent even worse tickets as an option, but we wanted to go because we paid for parking and were in the area. We finally got tickets on the third try, but they were significantly worse than our original tickets! I believe there was a bait and switch situation where the seller sold the tickets at a much higher price than we paid and didn't send the tickets to us! Stubhub then kept kicking us down the road to significantly worse tickets! We are very disappointed with this process and we have no faith in stubhub going forward! BUYER BEWARE!