I bought concert tickets to Toto... actually, I THOUGHT i bought concert tickets to Toto. What I actually paid $70+ for was two fast lane passes. These are for people who have tickets but dont want to stand in a long line to enter the venue. If you dont have actual tickets, the fast lane oasses are worthless. Nowhere on the Stubhub listing does it actually tell you this. It was not until I transferred the passes to my Ticketmaster app did it say anything about "this is not a concert ticket". I reached out to StubHub's customer service (I use that term extremely lightly). They told me all sales are final and my only option if I didnt want the passes was to relist them and hope someone else bought them. I wasnt satisfied with that answer so I asked to chat with a manager. They said to communicate with a manager you have to call a specual number. After waiting on hold for over an hour, a manager told me the same thing... all sales final, relist them if I dont want them. So frustrated I said fine, relist them. Guess what? You cant relist them on the phone. You have to do that on the website the manager says. I go back on the website, find my passes (which are labelled tickets) and click the resell link. I go through the steps until i got to the part that asks you "which section are the tickets in"... and you can't progress past that... well fast lane passes dont have a section... so I'm back at the help chat explaining that im trying to relist the passes. The agent told me I'm not allowed to relist the passes. I said sure I can, the manager on the phone said to go on the website and relist them. No we cant do that the agent says. I asked how they were listed in the first place when I bought them and the agent instead of answering says there is nothing to be done and disconnected the chat. So I'm stuck with fast lane passes to a concert that I dont have tickets to. Fun. My wife ebded up finding 2 actual tickets to the concert on Groupon for $50. Thats $20 less than the fast lane passes cost on Snubhub. I will never buy on that site again, I dont care if the Beatles all come back to life and have a concert, if Stubhub is my only option I'll stay home.