I had one of the most frustrating and disappointing experiences with StubHub. I purchased tickets for the Seahawks vs. Chiefs preseason game on April 19. Instead of those tickets, StubHub sent me tickets for a completely different game (Vikings on May 15). I followed their instructions and returned the incorrect tickets on May 19. In July, after still not receiving the correct tickets, I called StubHub and was assured they would arrive closer to game day. On August 6, I had to contact them again, provide proof once more that I returned the tickets, and was told yet again that the tickets were on the way. On game day, August 15, I called and had to retell the entire situation. I was assured the seller would deliver the tickets. Later that day, while already on light rail heading to the stadium with my 10-year-old son (his first ever Seahawks game), StubHub chat support told me I would receive comparable tickets within 20–30 minutes. When I arrived at the stadium, I was told FanProtect would not provide comparable tickets until one hour before kickoff. That left us unable to enjoy the pre-game activities. I was forced to purchase new tickets directly through Ticketmaster just to get inside. StubHub then called me after the game had already started to ask if I had gotten in, and promised refund instructions within a few hours. Those instructions never arrived. StubHub’s handling of this entire situation was unacceptable. I spent months chasing down tickets, repeatedly proving I had returned the wrong ones, and was misled up until the very last moment. Instead of enjoying the pre-game with my son, I was on the phone and in chat sessions. In the end, I had to buy tickets myself. StubHub advertises “FanProtect,” but my experience shows they do not stand behind it. I will not trust StubHub again.