First of all the concert that I booked for is not the concert that I got tickets emailed to me for. I called 5 minutes after the transaction and they refused to cancel the order. They told me to sell the tickets and said there was a 99% chance they would resell. They did not. Then the tickets were shipped but did not arrive in time for the concert. When I called about them not arriving they told me I would receive the fan guarantee response closer to the concert time. They sent replacement tickets 30 minutes before the concert was supposed to start that you had to go offsite to get. When I called wondering why I wasn’t offered a refund I was told it was a link on the email with the tickets. There was not a link other than the link to review the tickets. Because I clicked on that link looking for the option to request a refund, I was told that I accepted the tickets and all sales are final. They did not make the seller accept responsibility for the tickets not coming on time, the carrier for not delivering them on time, nor did they give the option for a refund. After spending hours with them on the phone, although they agreed that this resolution would not have satisfied them either, they still stuck me paying $1300 for a concert that we could not attend! They conduct terrible business and don’t care about the customers. They only care about lining their own pockets. Despicable!!!!!