I purchased a ticket to a football game and went through the check out with the price of the ticket and the fees listed correctly. This was confirmed in an email and gave a specific order number. I subsequently received two separate emails with different order numbers that said I purchased a parking pass to the game and insurance using the same card. I will not have a car for the game so I would not have purchased a parking pass and I did not desire insurance. When I purchased the game ticket it showed only the price of the ticket and not these other separate charges. I called the customer service line and they said my only recourse was to try and resell the parking pass with no guarantees. When you request to speak to a supervisor they tell you that they talked with them but there is no other recourse. They tell you all the supervisors are busy to talk to in person and put you on endless hold. I was hung up on or continually put back on hold in two separate calls over 45 minutes each. At one point I asked the customer service agent who he worked for and he replied "Stub Hub". I then said are you actually working for a call center contracted by Stub Hub. He said he was not allowed to say. I said do you really work for Stub Hub and he said we take calls for them. It is not really customer service so don't waste your time because they can't resolve anything. This was my first dealing with this ticket broker and my last. I now see the validity of the class action lawsuits that have been filed.