tubHub Review – A Risky Experience for International Events I purchased tickets for Billie Eilish’s concert in Tokyo through StubHub, opting for the electronic delivery option—more expensive than local pickup, but supposedly safer. I live in the U.S. and bought the tickets over a month in advance. From the beginning, things felt off: I received a blank PDF, and customer service told me they needed time to resolve the issue. Since there was still time before the concert, I waited. A week before the show, StubHub sent me a QR code and instructions to pick up the tickets at a convenience store in Tokyo. They claimed this method had worked for other buyers. I arrived in Tokyo a couple of days before the concert and followed the instructions, but the process was incomplete. I spent two days dealing with customer service, receiving conflicting solutions. On the morning of the concert, one representative told me to disregard all previous instructions and simply go to the venue to pick up the tickets. At the venue, staff at both the box office and the gates didn’t recognize the QR code or StubHub. One hour before the concert, customer service finally admitted the tickets didn’t work. They offered to send new ones, but it was too late. They assured me I was protected and would be reimbursed within 5–8 days. While I didn’t lose money, I lost time, energy, and the chance to attend a concert I had traveled internationally for. StubHub failed to ensure a secure and reliable ticketing process. Their customer service team was kind and respectful, but clearly misinformed and unsure of how to resolve the issue. They kept escalating the problem without results. I’ll be extremely cautious about using StubHub for international events again. Their lack of due diligence and coordination with local venues makes the experience unnecessarily risky.