Never received tickets to event. Was told they would arrive by mail the day of event. They did finally arrive 2 days after event. I was eventually refunded ticket price, but I had been planning going to event for months and taken time off of work. Completely ruined my plans for the weekend. We were very disappointed. No compensation for that. Missed time at work and finding out the day of event. If I had a hotel booked I would have lost that money as well. I will never do business with them again. I had contacted them several times leading up to event letting them know I still hadn’t received tickets. They kept reassuring me they would arrive on time. Where is the accountability and respect for your customer’s time. Another example of a big corporation who cares about nothing but profit. Their guarantee is a joke. I will be watching events from home on TV from now on since these gig companies buy up all the tickets and then gouge everyone else. This practice should be illegal.