I was trying to get details about the seating for a concert because I wanted to get tickets for my friend and myself because she is disabled. I called and the guy was explaining the seating and the ones I wanted were available only as a promotional purchase. He had me go get some prepaid cards which was shady but I really wanted the tickets so I followed his instructions. After almost two hours and $650 of prepaid cards he said he made a mistake and I had to be transferred to a supervisor(Benjamin Mathai). He apologized but I’d have to get another card for $450 (this was the same tickets discounted for my trouble) or I wouldn’t get my $650 back. I was in tears. I thought I was a victim of a scam. He said the original guy would most likely be fired because he didn’t understand the promotion. I ended up just giving up and hanging up on him. I have never been so frustrated trying to find tickets to a concert. There is way more crud I had to go through but I’m exhausted from this experience and sooo done. I will never use Stubhub again!