It was 30 minutes before the concert was set to start and we still hadn't received our tickets. I called customer service. I had to login to Ticketmaster (?) and email a screenshot showing that I had no tickets there. I don't know why I would since I hadn't purchased through Ticketmaster and Stubhub hadn't released any. Anyway, she verified it. Then she said she could offer to issue new tickets and upgrade them due to the inconvenience. I said that was fine, we just wanted to get in to the concert which was now set to start in less that 15 minutes. So she sent the new tickets. By the time we actually got them, it was 5 minutes before the concert, and they were NOT an upgrade! They were a major downgrade! I'm so angry! Our original seats were in a center section, and the "upgraded" seats were all the way in the far right section. But they were 3 rows closer, so I guess that makes it an upgrade???? I will never use Stubhub again!