I was disgusted by the service that I received when I went into the Brighton Road, Purley store on 24/01/20. The lady behind the till - Marina did not even acknowledge me when I walked into the shop, she was busy making an Uber eats order and completely ignored me and 1 other customer. A simple acknowledgement would have been fine. Instead when she finally got round to serving after a 5-10 minute wait, she was rude, abrupt and un welcoming. When I commented that I didn't appreciate her hostile attitude she made a remark that people of my "colour and community" always want to start trouble! I find this shockingly rude and completely un-called for as I was not making trouble in any way and just wanted to order my sandwich. More importantly, the issue is that I have now been RACIALLY ABUSED by a Subway member of staff! There is no excuse for her behaviour or attitude which I did not deserve. After this I complained that I would not accept being spoken to or treated this way and would record the incident on my phone. The manager of the store then came unto the shop floor and started shouting making threats and made a point of saying it was "his property" and that I should not record this incident. He shut the shop door- as if to indicate he would not let me leave and physically blocked me whilst trying to snatch the phone out of my hand or block the camera. He then went behind the counter entrance, grabbed his phone and started recording me to. I did not care for this as I was not in the wrong and had nothing to hide. At no point did the manager r staff member apologise or try to make amends. I left the shop infuriated, intimidated and upset over how id been treated. I have now escalated this matter to the POLICE, companies house and I will also be making a complaint to the Director of Subway.”
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