Already left a review in the past about the HUGE price increases from 321 to the new PAYG plan which is so expensive, you can't really use your phone.... This review is a new review on other things. 3 major issues Three is so bad!!! FIRST ISSUE I topped up, didn't get 48 hours free internet. I went on live chat, was PROMISED I would get 48 hours. I said "my account says it expires after 24 hours so how can it last 48 hours" and they said "that's a mistake, it will last 48 hours I promise" Low and behold it expired after 24 hours as I said it would. The person just LIED to me... I was away so I couldn't sit in live chat and I cannot call due to disability, but even if you did call, it is a LONG phone call which you don't have time for when away! That isn't even it! It gets worse. SECOND ISSUE I bought an add on. Used it for most of the month, but on the last 4 days I lost entire PAYG balance! No info as to what it was taken for on my account either! So I had to use live chat as social media can't see your account and they are very inaccessible as you can't email them other than for complaints which take forever to get a reply to. After a very LONG live chat of well over 40 mins answering all this persons questions, many of which were things I had answered 5 times already, the guy said; "we can't refund or apply vouchers to accounts" WHAT?! They STOLE my balance and claimed they couldn't refund it! That isn't even it! By this point I am home now so won't be going outside for months (disabled). The guy said "I can give you 7 days free data but I can't refund" WHAT?! Why would I want 7 days data when I said I am now home, plus how is that even a fair offer when you see how much data addons are. I refused and said "I know you can refund me (they had before as this isn't the first time). I want a refund from the money you stole" Eventually I got a manger after nearly 50 mins. He replied "in this instance we can refund the money taken" So instantly this guy says they can refund after almost an hour of me speaking to the guy that didn't care at all? Dragged it out nearly an hour, lying when they CAN refund!!! Why not straight away? This was wrongly taken money as the staff even said! I had said many times that typing is agony for me and I was very close to passing out, but he still dragged the call out nearly an hour when he could have just refunded. Ofgem don't allow "no refunds" from stolen money. That is theft and if I had reported it to them, they would have agreed which is why I probably got a refund. Shocking. But that isn't even the end of issues! THIRD ISSUE The addon prices for PAYG are completely different when you go buy them. They offer data only addons on their site, but if you log in, they are all including texts and calls so you get much less data at a much higher price. This has been the case for a long time. Update your out of date information on your site. You are misadvertising prices. SUMMARY I couldn't ever recommend Three. PAYG prices are now just astromical with them. You can get less elsewhere. Their customer service is shocking. You can't email them and have either phone (which has long waits) or live chat (which takes an hour to get a resolution) and that is it! Being chronically ill and disabled, I cannot sit on the phone for that long and speaking is often impossible for me, nor can I type for long as it is agony and I can be left bedbound for weeks. Live chat is awful as you won't get a resolution for a long time and when you are finished, they try to sell you things. But the customer service is shocking. Being chronically ill and disabled, I hate there is ZERO ACCESSIBILITY. They won't give you an email address to contact if you ask for "reasonable adjustments" as per the equality act, even though it is the law to try to offer alternatives if disabled people have issues contacting you. So you can type for an hour as it is always about an hour due to their staff's customer service skills, or you can physically speak for an hour. Something I cannot due again due to disability. Very innaccessible. Disability unfriendly. Bad customer support