Three Reviews

Name: Three
Rating: 1.51

1.5 Rating 197 Reviews

13 %

of reviewers recommend Three

Company Reviews

Questions

Metrics

1.5

Based on 197 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am grateful for their assistance, as my withdrawal issue was handled efficiently and without complications.”

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Posted 1 week ago

“Three charged me for four months on a SIM card that didn’t work because they no longer supported 3G connection, and had no 2G network to enable my phone to work. They insisted on a notice period, in addition to several months of no service. Customer service was shocking. Never again!!”

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Posted 2 weeks ago

“Very upsetting experience. I went to the store already stressed about my issue, and instead of getting help, the staff member was extremely rude and wouldn’t even let me finish explaining. I felt dismissed, disrespected, and honestly close to tears while standing there. No customer should be made to feel that way. Very disappointed with the lack of basic courtesy and professionalism.”

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Posted 3 weeks ago

“Honestly the worst customer experience I've ever had. Because of a mistake on their part, which they admitted, my account was charged over 400 pounds. I have spent over 5 hours with totally useless customer service people who have all told me different things and never got my money back.”

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Posted 1 month ago

“Worst experience have been applied a default on credit score (-100 points) for 6 years over 21£ bill which was issued without me committing to a contract.”

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Posted 1 month ago

“I feel completely misled by this network. When I was signing the contract, I was given information that turned out to be completely different from what is actually included in Three’s services. For example, there is no possibility to make international calls at all. Yes, this is not a joke. During a conversation with a customer service advisor, I was told that Three simply does not allow international calls unless you purchase an add-on. The only option offered was to buy 100 international minutes for £7, which means that even if you need to make just one one-minute call, you still have to pay the full £7. This is absurd and extremely unreasonable. Overall, this has been a huge disappointment and I feel deceived as a customer. I would not recommend this provider to anyone who needs transparent terms or international calling options.”

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Posted 1 month ago

“Cannot make a network call in my home and similarly, frequently 'the server is unavailable (or something like this)' when out. The customer service side of things is dismal too as they prioritise the clunkiest, barely understandable upselling ever upping the call time to will losing lengths.”

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Posted 2 months ago

“Customer service is an absolute joke”

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Posted 2 months ago

“They showed a lot of patience as I explained what had happened and what I needed. It was clear they wanted to really understand my situation before offering a solution”

Three 1 star review on 17th December 2025

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Posted 3 months ago

“Horror show! Over air broadband was not a good experience, over a 48 hour period the service when I got a signal was well below what was promised, I now can’t get a returns label sent out to me, sick of answering calls from customer services who not in the least bit helpful, guess my answers don’t fit there prepared system. Avoid this company, a dire service.”

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Posted 4 months ago

“I recently added The outside hub and eero router to my account for use on the Isle Of Wight. I set the system up but found the device did not work properly and constantly lost signal and required reboots involving disconnecting all leads/cable etc. None of which resolved the issue . Just in case it was a localised issue, I tried the same again in Hereford, but no difference . I therefore took the system into your Hereford store from where I purchased , hoping it would be a simple exchange. This was not the case. Your advisor suggested a phone customer care on 333…..I queried is that for a business accounts? R. ‘It might be 334’. No attempt was made to ascertain the correct number. He did however check the device and both upload and download speeds, which he said it was struggling on and that it was in fact faulty. I then left without a replacement device but chatted to an advisor on the business chat line and was told the exact opposite and to seek a replacement in store as it would be easier and instant (made sense ). I returned to the store. All advisors were busy . I waited 10 minutes and left a note on the desk with my details and the issue I had. Just as I was about to leave, Zak became free and I briefly explained the issue. He said he would speak with the manager ASAP. I returned 25 minutes later. Zak informed me that it had been so busy and not done anything with my query. But he would go out back and chase the matter up. After 20 minutes I wrote another note for the attention of the manager to call me and advise me when my replacement would be ready to collect. Zak again returned, R. ‘I’ve not been able to do anything…..’ I passed him the not and requested that I wanted a replacement ASAP and or the manager to call me…..I never received a call. I tried a further two time to resolve the matter online with two different customer care members , who seemed unwilling or able to assist, giving different excuses as to why they could not help. I requested that I wanted to escalate to a complaint. One said he would send me the form and never did. The other said he couldn’t send the form and that it was on the Three’s website, I asked for a direct link, again I was never given one. I have been a loyal customer for some years now and up until now I have had no reason to complain. So I am disappointed with the way I have been treated and ignored by the store manager. I would very much like the entire hub, router leads of the faulty items to be replaced with new items including SIM to be on the safe side please.”

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Posted 5 months ago

“Would happily give NO stars if given the option. Very very easy to take out a contract and Pay your bill! But almost impossible to leave. Customer Services is truly appalling. And that is being kind. AVOID!!!”

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Posted 5 months ago

“Worst customer service ever experienced. The insistence of utilising non U.K. Based customer support, means that trying to explain your issue means the loss of many hours of your life. Ridiculous, and as a result will indeed cost you in billing. Mobile broadband is useful but go to EE”

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Posted 5 months ago

“Cant give a 0. The guy in the store messed up my application so I was banned by 3 to open an account - he said there was nothing he could do about it, “maybe” I should try online again… Virgin helped me with a smile… now I read here how bad their network seems to be, Im very happy he messed it up - service: 0 !!”

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Posted 5 months ago

“Absolutely disgusting company. Just do nothing but steal off you and tell you lie after lie. I have never in my whole life came across a company as bad as this. Don’t try and ring them see sort it out either because none of the staff can speak English. Huge language barrier you ask to be out to somebody else and they tell you they can’t understand 😫😭😫😭😫😭 I will never ever ever go with three again not even if I was paid to do it!!!!”

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Posted 5 months ago

“I had the displeasure of being a three customer and I can honestly say they are a complete embarrassment to the mobile community Maybe in 50 or 60 years they might get a rating of 3 but I do not see that happening they lie and put you off wanting to leave. Today I called and was finally removed from 3 I cannot explain how good it feels. I would urge anyone with three, when you speak to them record your call and tell them tjat you are the get in touch with OFFCOM PLEASE DO NOT JOIN THEM THREE EQUALS 🚽”

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Posted 5 months ago

“"I have been complaining about my broadband for the last three months; it is working very poorly with only 5 Mbps downloading speed. I have made three complaints so far, and each time I am given a few days to resolve the issue. I am fed up with this internet connection, and these people are breaching their contract. I have been paying for three months, and in response, my internet is still not working well."”

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Posted 5 months ago

“This isn’t so much about signal etc but about how a company can have zero ethics and accountability and still prosper. I’ve been subject to what would in another world be “fraud” by H3G, on top of that having issues effecting my credit score that are errors by three. I’ve wasted countless hours trying to sort problems that are not of my making. It would be good to speak with someone higher up the food chain but you never seem to be able to .. I guess all the executives are to busy counting there profits! How about having the courage to face your customers and listen to all these terrible reviews and start to make real changes both to the network here in the UK and to how you treat your customers. I’m here if you want some real input! Please call!”

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Posted 6 months ago

“I've had very good service from them, in the past, but this year has been dreadful. The phone indicates that connection and service is high, but whenever I go to send a text, or make a phone call it tells me there's no connection. I desperately depend on my mobile phone, and this has caused huge problems. I cannot make calls, and people cannot get through to me. I've spent hours on their chat to try and find out why there's no service but had to contend with very dim people, and no resolution at the end. So many issues, I don't even want to be bothered to list them all. Where do they get their staff? Kindergarten? I'm going out next week to buy a new phone contract. NOT with 3 mobile! ☹️”

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Posted 8 months ago

“Truly horrendous company, had their home broadband but the customer service is horrific. Every time you need to log in or call them about anything they send a validation TEXT MESSAGE. Which is really useful when your sim is in a BROADBAND ROUTER!!!!! They are completely useless when you speak to them and refuse to help. When I went to cancel the service because I was pulling my hair out they kept telling me that my name wasn't my name and it turns out that I was saying Michael instead of Mike. They had the audacity to ask me why I used the wrong name. I hope Vodafone improve their customer service as it is truly legendarily bad!!!!”

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Posted 8 months ago

Three is rated 1.5 based on 197 reviews