I recently went to a Three store to upgrade my phone. I was told that I needed to upgrade my plan to a minimum of 160GB data, which I agreed to. However, I later discovered I had been given a new SIM and a completely new contract — something that was not clearly explained to me at the time. Thankfully, when I contacted Three customer service by phone, the issue was sorted quickly and professionally — I appreciate their help. However, the behaviour of the in-store staff was very disappointing. They were dismissive, unclear in their explanation, and made me feel rushed and undervalued. It was not the level of service I expect from a major provider. I'm sharing this feedback in the hope that Three will look into staff training and ensure better communication with customers in-store.