Three Reviews

Name: Three
Rating: 1.57

1.6 Rating 169 Reviews

14 %

of reviewers recommend Three

Company Reviews

Questions

Metrics

1.6

Based on 169 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	Greater than 54%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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Anonymous

Anonymous // 01/01/2019

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“Awful. No support, communication is non existing. It took ages to cancel account which was reopened without any notice. Technical glitch with pass codes made me spend week going backwards a forwards between shop and Live chat. Never again!”

Helpful Report

Posted 11 months ago

“Worst of the worst. Have been with this company for over 10 years, my phone connection hasn't been working for over a year; one bar wherever I go, no connection to internet. Have to contact them every month with no help, tell you to turn your phone off and on to basically disconnect your chat from them. Today I finally got pass all their basic info on how to restart a phone, as if I've not been doing that for a whole year... today they told me it was their fault they have had "work" going on to improve their services... I said for over a year... she said yes these things take time. Yes time I've been paying £80 a month for unlimited data and can't even get a connection. Their compensation offer was a one off offer of £13?! What a joke. I have been paying £80 a month for a service that I have not been receiving for them to offer me £13!!! 10 years of being a customer and you get offered that. Told them I want to cancel, was told I'll have to pay 40% fees. Will be escalating this. Absolute joke of a company. Only want your money while they don't provide what you pay for.”

Helpful Report

Posted 11 months ago

“Terrible scammy people. Three used to be so good, I was with them since 2012 and what a beautifull relationship it was. Then something happened in the past couple of years. They kept canceling my pay-as-you-go to try and up sell me services I do not need, nor want. Theyr indian chaps used to call me every 2 months telling me about this new promotion I was selected for and all that garbage. The last drop was when I called them to ask about my service issues, and the person on the phone literarly pretended not to hear me, kept saying "hello? hello? I can hear you now... hello?" after which he just put the phone down, not hanging up, just left it on the desk and let me talking by myself for 2 minutes. Unbelivable what a bit of success will do to a company. Avoid these scammers at all costs. I mean, they're still better than vodafone, but that's hardly a compliment.”

Helpful Report

Posted 1 year ago

“Incompetent and poor customer service. They made an easy decision for me not to using their service ever more.”

Helpful Report

Posted 1 year ago

“Not customer friendly at all. Last month a lady from Three contacted me and promised to sort my overpayment problem. She was from abroad, I think Indian, but she didn't come back to me. I tried to contact her on 333 to ask about a specific issue that doesn't come under any of the options you gave us. The options have just read what is in the Internet and put the phone. I've been trying to speak to someone but couldn't! I will never recommend Three for any of my aquintances because of this problem of contacting telephone communication..”

Helpful Report

Posted 1 year ago

“The worst provider ever. My phone was lost in September 2023. I'm using my sons phone at present. I reported my phone right away and asked three to black list my phone. It was done. I then got hold of my insurance company who requested I send my IMEI number. Proof if purchase, proof of barring etc . Three sent this however in the process the insurane company (natwest bank) requested i sent both imei numbers. I told three this snd they sent me a letter but was missing a lot of information. During this time I had to change my number due to a stalker. I did so through three then requested I get a letter that has all the insurance company requests. Again I was sent a letter with missing information I have not used my sim card from September 2023 till now Aprip 2024. I call to explain to three every other day that the proof you sent is not correct please correct it. But the same cycle keeps repeating itself where they promise to fix it but do not fox the issues. I have spent hours on the phone with three for months now yet they keep getting it wrong.. I'm so annoyed I have refused to pay my bills until its resolved. Infact I will be terminating all my contracts because this is ridiculous. I have recideed all my calls with them and rest assured I will be taking it to the ombudsman. How can I repeat myself every 2 days and get the same letter with the wrong information. I have even gone to three shop 4 times yet no help. Since September 2023 ???? How ridiculous is that . They keep saying they emailed me but I jave no emails from them apart from bills. I looked into my junk mail etc yet nothing.”

Helpful Report

Posted 1 year ago

“Really bad customer service got cut off 5 times whilst on chat without issue being resolved. Thinking about changing phone network”

Helpful Report

Posted 1 year ago

“Please avoid at all costs their customer service is truly awful. I am trying to get out of a contract that ended in July 2023 they just keep charging me and then lie that I have asked to cancel. Honestly I have never dealt with a company this bad please save your grief and go elsewhere.”

Helpful Report

Posted 1 year ago

“Very vague and untrustworthy sales pitches. I ordered their 5g home broadband after repeatedly getting the sales person to verify I would receive good and better speeds than my current provider. Naturally it is always yes, I am in the perfect area and everything will work great. It arrives... guess what... It is slower than Talk Talk :D So I phone up to complain, 1 hour of moving stuff around the house to prove that it is still bad... then I want to cancel... another 20 mins later and finally I am told I will get a return label in 24 hours. 24 hours later... no label. I call again and now I am told I need to wait 2 days. This company is an UTTER JOKE.”

Helpful Report

Posted 1 year ago

“After my phone contract ended they still trying to get a money from me. Naaaah not gonna work with me XD I paid everything for two years, contract ended that’s all.”

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Posted 1 year ago

“Big scammers The worst company which will charge you double than you agree and even you finish your contracts with them they will keep charging you Watch ou with them”

Helpful Report

Posted 1 year ago

“I have been trying to cancel my account… I have been trying to cancel my account with three for several months. I left the UK several years ago and contacted them multiple times to cancel. I no longer have the SIM, don’t even know the old phone number and don’t have access to the old email. As such I am unable to be validated by an OTP to close the account. Despite being formally informed to close the account - three just won’t. I even closed the bank account t which finally prompted them to send an overdue payment letter to my old address which was kindly forwarded to me. I then again contacted three and spent 1hr trying to get them to close the account. And they won’t! What a disastrous company!!!”

Helpful Report

Posted 1 year ago

“Was told twice over the phone my plan was closed before I took out a new deal only to find they were still charging for the old plan costing me over £600 when contacted they denied the phone conversation didn't go near them”

Helpful Report

Posted 1 year ago

“You should create a platform customer can reach out to you on. Learn from Amazon. They have an automated system that human being can swiftly reach out to customer. Three network is poor their customer service is so Wack and can be frustrating.”

Helpful Report

Posted 1 year ago

“Phoned several times and tried my best to understand the person on the other end but struggled. I had to change my plan by the 28th Feb otherwise I would go on a monthly plan. I was cut off several times and unable to keep calling due to work. Now I've gone past the 28th and I'm on a monthly plan. Not happy at all.”

Helpful Report

Posted 1 year ago

“Terrible company. I had a 5G hub, ended the contract, they asked me to send the hub back immediately, then charged me for the month left on my contract, despite not being able to get any internet without the hub. And then claimed not to have received the hub back and charged me another £100. Endless calls and waiting times with customer service. Each time they set up incident number. Then never replied just sent me another bill. Referred me to a debt collector. Will never use Three again.”

Helpful Report

Posted 1 year ago

“Nightmare on Queensway - My Horrendous Experience with Three Phone Service Two and half years ago, I made a grave mistake that haunts me to this day – stepping foot into a Three phone store on Queensway in Bayswater, London. Little did I know, I was about to embark on a journey of deception, incompetence, and sheer frustration. The salesman, if you could even call him that, was nothing short of a con artist and a swindler. With a silver tongue and deceitful promises, he convinced me to sign up for a phone service package that included a main number and three additional SIM cards, all for a whopping £100 per month. Little did I realize that this would be the beginning of my descent into telecom hell. Firstly, the salesman failed to even bother collecting my email address, resulting in me never receiving a contract or a bill throughout the entirety of my two-year tenure with Three. Talk about shady business practices. To add insult to injury, he erroneously assigned one of the SIM numbers as my main number, rendering my actual main number practically useless. This blunder led to a myriad of problems over the years, complicating communication and causing endless headaches. But the nightmare didn't end there. Despite being situated in the heart of London, the service provided by Three was abysmal, to say the least. My apartment might as well have been a black hole for reception, with my kids refusing to even touch the extra SIM cards due to their utter uselessness. Meanwhile, my American phone with T-Mobile enjoyed stellar reception, leaving me baffled as to how a UK-based provider could fail so miserably. Fast forward to last November when I finally decided to pull the plug on this debacle of a contract. Despite explaining my predicament and expressing my desire to terminate the contract, the customer service team displayed nothing short of incompetence and hostility. They not only failed to close down the main number and one of the SIMs as requested but also had the audacity to accuse me of lying about ever contacting them to cancel the contract when I called them in febraury after discovering that they had charged me £100 pounds 2 months after closing down the contract??? It's as if Three is operating in some alternate reality where customer satisfaction is a foreign concept. They continue to charge me unjustly, dragging their feet in closing down my contract while I'm left in a state of perpetual frustration. Attempting to reach customer service has proven to be an exercise in futility, as the only numbers I can recall from the four provided are mysteriously absent from their system. It's Kafkaesque, reminiscent of a scene straight out of "Brazil." Three is not just a phone service provider; it's a cautionary tale of corporate greed and customer neglect. If you value your sanity and hard-earned money, steer clear of Three at all costs. As for me, I'll be taking them to court in a last-ditch effort to escape this ongoing nightmare. Three, consider yourself on notice – your days of preying on unsuspecting customers are numbered. In the meantime I switched to EE which is perfect in every possible way you could dream of how a phone service should operate.”

Helpful Report

Posted 1 year ago

“When having to call 3 customer service I am always tempted to drink a bottle of bleach before I make that call. Hands down the worst company I have ever dealt with”

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Posted 1 year ago

“Cheater company , I was their customer , awfull services , charging illigaly when you dont know the contract is expired ! They are really cheater .”

Helpful Report

Posted 1 year ago

“After nearly 18 months of complaints and troubleshooting without resolution to awful network service and several hours on the phone to a support team who would not faithfully acknowledge the issues I was having. Three finally cancelled my contract and waived the cancellation fee. UPDATE: January 2024. Despite promising that my account would be cancelled without charge, and confirming on the phone that I would not be charged. Three charged me a £212 cancellation fee over Christmas. I had to wait a FULL MONTH to be refunded an amount I should not have been billed for in the first place. From network to administration, this is a shamefully poorly run company and I implore others to avoid at all costs.”

Helpful Report

Posted 1 year ago

Three is rated 1.6 based on 169 reviews