Three Reviews

Name: Three
Rating: 1.52

1.5 Rating 203 Reviews

13 %

of reviewers recommend Three

Company Reviews

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1.5

Based on 203 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If I could give minus I would. Worst customer service going. The live chat agents haven’t a clue what they are doing. Do not read anything you say and cannot help anything. Closed my complaint without resolving it. Didn’t delivery my upgrade yet charged me for it, absolute shambles of a customer service team”

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Posted 1 day ago

“Absolute shambles. Bradford store involved in facilitating multiple fraudulent accounts in my name, customer service advisor practically confirmed it would have to be an inside job. The customer service has been ridiculously lacking, having to repeat the whole story multiple times, taking repeated calls to get any type of help/resolution. Having been reassured by the fraud team and the team dealing with complaints that I would not be charged for the four fraudulent accounts I’ve received my bill and it’s over £100 more than my usual amount. My credit file has been negatively impacted by this. The whole situation is very disappointing, being the victim of a crime is frustrating enough but the inconvenience of the staff I’ve encountered is very concerning. Won’t be renewing my contract in the autumn”

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Posted 1 month ago

“Absolutely horrendous. Had a phone four days still not working SIM no activated. Spent hours on the phone with no resolve . Would not touch them they are absolutely terrible”

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Posted 1 month ago

“Stop charging more than the contract price. I have connected many time to your customer service. Don’t waste my time.”

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Posted 1 month ago

“I am grateful for their assistance, as my withdrawal issue was handled efficiently and without complications.”

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Posted 1 month ago

“Three charged me for four months on a SIM card that didn’t work because they no longer supported 3G connection, and had no 2G network to enable my phone to work. They insisted on a notice period, in addition to several months of no service. Customer service was shocking. Never again!!”

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Posted 2 months ago

“Very upsetting experience. I went to the store already stressed about my issue, and instead of getting help, the staff member was extremely rude and wouldn’t even let me finish explaining. I felt dismissed, disrespected, and honestly close to tears while standing there. No customer should be made to feel that way. Very disappointed with the lack of basic courtesy and professionalism.”

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Posted 2 months ago

“Honestly the worst customer experience I've ever had. Because of a mistake on their part, which they admitted, my account was charged over 400 pounds. I have spent over 5 hours with totally useless customer service people who have all told me different things and never got my money back.”

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Posted 2 months ago

“Worst experience have been applied a default on credit score (-100 points) for 6 years over 21£ bill which was issued without me committing to a contract.”

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Posted 2 months ago

“I feel completely misled by this network. When I was signing the contract, I was given information that turned out to be completely different from what is actually included in Three’s services. For example, there is no possibility to make international calls at all. Yes, this is not a joke. During a conversation with a customer service advisor, I was told that Three simply does not allow international calls unless you purchase an add-on. The only option offered was to buy 100 international minutes for £7, which means that even if you need to make just one one-minute call, you still have to pay the full £7. This is absurd and extremely unreasonable. Overall, this has been a huge disappointment and I feel deceived as a customer. I would not recommend this provider to anyone who needs transparent terms or international calling options.”

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Posted 3 months ago

“Cannot make a network call in my home and similarly, frequently 'the server is unavailable (or something like this)' when out. The customer service side of things is dismal too as they prioritise the clunkiest, barely understandable upselling ever upping the call time to will losing lengths.”

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Posted 3 months ago

“Customer service is an absolute joke”

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Posted 3 months ago

“They showed a lot of patience as I explained what had happened and what I needed. It was clear they wanted to really understand my situation before offering a solution”

Three 1 star review on 17th December 2025

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Posted 4 months ago

“Horror show! Over air broadband was not a good experience, over a 48 hour period the service when I got a signal was well below what was promised, I now can’t get a returns label sent out to me, sick of answering calls from customer services who not in the least bit helpful, guess my answers don’t fit there prepared system. Avoid this company, a dire service.”

Helpful Report

Posted 5 months ago

“I recently added The outside hub and eero router to my account for use on the Isle Of Wight. I set the system up but found the device did not work properly and constantly lost signal and required reboots involving disconnecting all leads/cable etc. None of which resolved the issue . Just in case it was a localised issue, I tried the same again in Hereford, but no difference . I therefore took the system into your Hereford store from where I purchased , hoping it would be a simple exchange. This was not the case. Your advisor suggested a phone customer care on 333…..I queried is that for a business accounts? R. ‘It might be 334’. No attempt was made to ascertain the correct number. He did however check the device and both upload and download speeds, which he said it was struggling on and that it was in fact faulty. I then left without a replacement device but chatted to an advisor on the business chat line and was told the exact opposite and to seek a replacement in store as it would be easier and instant (made sense ). I returned to the store. All advisors were busy . I waited 10 minutes and left a note on the desk with my details and the issue I had. Just as I was about to leave, Zak became free and I briefly explained the issue. He said he would speak with the manager ASAP. I returned 25 minutes later. Zak informed me that it had been so busy and not done anything with my query. But he would go out back and chase the matter up. After 20 minutes I wrote another note for the attention of the manager to call me and advise me when my replacement would be ready to collect. Zak again returned, R. ‘I’ve not been able to do anything…..’ I passed him the not and requested that I wanted a replacement ASAP and or the manager to call me…..I never received a call. I tried a further two time to resolve the matter online with two different customer care members , who seemed unwilling or able to assist, giving different excuses as to why they could not help. I requested that I wanted to escalate to a complaint. One said he would send me the form and never did. The other said he couldn’t send the form and that it was on the Three’s website, I asked for a direct link, again I was never given one. I have been a loyal customer for some years now and up until now I have had no reason to complain. So I am disappointed with the way I have been treated and ignored by the store manager. I would very much like the entire hub, router leads of the faulty items to be replaced with new items including SIM to be on the safe side please.”

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Posted 6 months ago

“Would happily give NO stars if given the option. Very very easy to take out a contract and Pay your bill! But almost impossible to leave. Customer Services is truly appalling. And that is being kind. AVOID!!!”

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Posted 6 months ago

“Worst customer service ever experienced. The insistence of utilising non U.K. Based customer support, means that trying to explain your issue means the loss of many hours of your life. Ridiculous, and as a result will indeed cost you in billing. Mobile broadband is useful but go to EE”

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Posted 7 months ago

“Cant give a 0. The guy in the store messed up my application so I was banned by 3 to open an account - he said there was nothing he could do about it, “maybe” I should try online again… Virgin helped me with a smile… now I read here how bad their network seems to be, Im very happy he messed it up - service: 0 !!”

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Posted 7 months ago

“Absolutely disgusting company. Just do nothing but steal off you and tell you lie after lie. I have never in my whole life came across a company as bad as this. Don’t try and ring them see sort it out either because none of the staff can speak English. Huge language barrier you ask to be out to somebody else and they tell you they can’t understand 😫😭😫😭😫😭 I will never ever ever go with three again not even if I was paid to do it!!!!”

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Posted 7 months ago

“I had the displeasure of being a three customer and I can honestly say they are a complete embarrassment to the mobile community Maybe in 50 or 60 years they might get a rating of 3 but I do not see that happening they lie and put you off wanting to leave. Today I called and was finally removed from 3 I cannot explain how good it feels. I would urge anyone with three, when you speak to them record your call and tell them tjat you are the get in touch with OFFCOM PLEASE DO NOT JOIN THEM THREE EQUALS 🚽”

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Posted 7 months ago

Three is rated 1.5 based on 203 reviews