I've had very good service from them, in the past, but this year has been dreadful. The phone indicates that connection and service is high, but whenever I go to send a text, or make a phone call it tells me there's no connection. I desperately depend on my mobile phone, and this has caused huge problems. I cannot make calls, and people cannot get through to me. I've spent hours on their chat to try and find out why there's no service but had to contend with very dim people, and no resolution at the end. So many issues, I don't even want to be bothered to list them all. Where do they get their staff? Kindergarten? I'm going out next week to buy a new phone contract. NOT with 3 mobile! ☹️