Three Reviews

Name: Three
Rating: 1.61

1.6 Rating 127 Reviews

15 %

of reviewers recommend Three

Company Reviews

Questions

Metrics

1.6

Based on 127 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“awful company avoid at all costs!”

Helpful Report

Posted 1 year ago

“I had a mobile contract with them 2 years ago when it finished I went with someone else it took me 4 weeks to get rid of them and get my pac number from them after numerous telephone live chats I ended everything with them last week I checked my bank statements to find that they have still been taking taking my dd My fault should of check the statements I know anyway I called the bank to cancel and they gave me a refund of £349 tonight I get a email from three saying that I owe them £349 and they are sending debt collectors to me as I haven’t paid my bill !!! Slightly strange as this is the first email I’ve had from them in two years !!! And a week after I’ve cancel my direct debit ???if anything they owe me money !! I’m shocked that it’s took 2 years to contact me if they think I owe them money and one email threatening debt collectors I’m in the middle of the battle with them and being passed from pillar to post and waiting in que after que trying to sorting this out two years after I cancelled my contract if you google it you find 100 of 3 customers all has similar experience with this shambles of a company there customer service is shocking they lie constantly I will advise how I get on I find all this so unsettling and upsetting and I’m not letting them get away with the way I’ve been treated I shall keep you posted !! But please please If your thinking of going with 3 mobile don’t like me you will end up regretting it years later ! Someone seriously needs to be held accountable for this company’s actions Round two !!! After putting I a formal complaint I finally got someone from three who I thought had an ounce of common sense abs could help me !! Nope wrong again !!! She told me that I would have to pay a final bill !!!! For a phone I new nothing about after I questioned her she said it was just what she has to send and my final bill had been sorted by three (am I supposed to be greatfull) !!!! And she would contact the debt company and get the debt cancelled thankgod for that I thought all sorted !!! Nope today I received a letter from the debt company chasing the debt !!! So I called them and after a phone conversation with them this debt is not going away And I need to pay it and then get the money back from three 😂 if u can’t even get a sensible answer from them how you supposed to get £349 from them ive agreed to Pay just because I don’t want debt Coll at my door and the amount getting higher and never been in debt before it’s scary !! So to cap ive paid for a phone for 2 years that ive never had used or owned !! I cancelled the dd with the bank get my own money back and now I’m paying £349 to the local debt company for the same phone that ive still never had still never used and still no nothing about !! This is a joke I’m still in contact with three complaints dept but you might as well email Father Christmas for all the lies and help they are so ive now gone to the omnibus as advised by the debt people cause they were very helpful and see if that helps don’t answer this review with get in touch we three we will help you cause it’s absolute load of rubbish your seriously making me ill with all the worry and people need to be made aware of your horrific mobile phone company as it seems from reading all the other reviews it’s not just me I intend to write my review on every social network review platform I can find and report you to every platform I can !! 😡😡😡😡😡”

Helpful Report

Posted 1 year ago

“Absolutely useless. Constant outages all over UK, ridiculously bad service in most areas where other providers are doing fine, helpless customer service. Worst rated provider in the UK for a reason.”

Helpful Report

Posted 1 year ago

“Horrible , RACIST”

Helpful Report

Posted 2 years ago

“Terrible company, they drop you as soon as they feel like it. Will never use, or recommend them to anyone - loyalty and partnership goes a long way!!”

Helpful Report

Posted 2 years ago

“Horrible and quite frankly, RACIST, customer service. Out of a cowardly act of desperation and need for publicity, they decide to ruin the lives of my company by terminating our contract due to my Russian ties.”

Helpful Report

Posted 2 years ago

“Bad company with poor services.. Would never use this in future...🐍”

Helpful Report

Posted 2 years ago

“They would be the first one to throw you under the bus.”

Helpful Report

Posted 2 years ago

“Unreliable Brand. Don't get into a contract. Three UK will ignore you.”

Helpful Report

Posted 2 years ago

“They leave you as soon as things go wrong, can’t even get 1 bar signal makes me sick. Not even a Chelsea fan but the way Trivago stayed and you went is dirty.”

Helpful Report

Posted 2 years ago

“Had a sim contract let it run over 3 years it had gone from 10 a month to 21.00 so I went with sky 8 pounds a month 6 GB and unlimited access had pac code done everything right now I offered to pay month's bill but they will have payment but can't cancel contract because I forgot my password for the account so I'm in a catch 22 plus everytime I phone the I get a Indian working from home I've even tried the shop in Tamworth where took sim plan out but they don't deal with accounts”

Helpful Report

Posted 2 years ago

“The worst provider, cheap , rubbish customer service, always lie about coverage upgrade, don’t trust them, now I can’t cancel my contract I will have to pay the fee , I have to live with this contract now so imagine my position”

Helpful Report

Posted 2 years ago

“closed my account 15 sept 2020 they didn't bother to contact me till sept 2021 o tell me that I was owed £15 approx a whole year and when I rang them they admitted that they hadn't bothered to contact me great customer service (not) wish I could keep £15 from them for a year !!! will never even consider three again”

Helpful Report

Posted 2 years ago

“After my wife had her phone cut off due to lack of use together with losing her credit(legalised theft?) Ive decided to leave this mob and have joined 1pmobile. She even received an email stating they were unable to resolve her complaint and recommended that she contact the Ombudsman for help. s this arrogance at its highest or waht.”

Helpful Report

Posted 2 years ago

“Sound great the start with but the shops and the HQ run to different rules - be careful when signing fur mobile broadband especially. The router - hub is sent to you so it’s distance selling but when it dies not work as promised yiu have devils own job to return - took we 2 hours waiting with the shops support to get I returned abd now they haven’t acknowledged the receipt of it - so I’m still. billed other cane to shop asking abouttgus product I was so wanting to say don’t bother. Tgus is the begging of trouble for you if you sign - why are companies so rubbish”

Helpful Report

Posted 2 years ago

“Very very very bad network”

Helpful Report

Posted 2 years ago

“I been years with them and they are full of faults and no compensation whatsoever. Enough was enough. Childish mistakes from customer service... I was amazed to see such things from such size of company.. Don't fell to this trap unless you have no other choice anyway...”

Helpful Report

Posted 2 years ago

“I ordered a phone before Christmas and paid in full as I was continuing my current contract which is good value at £6 per month for unlimited texts, 600 mins of talk & 1 GB of data, more than enough for my needs. However the phone did not arrive so I contacted them via chat and they said it had not been sent due to a technical glitch and it had now been sent and would be with me in a couple of days a couple of days later it had still had not arrived chased again and they gave the same story, finally after the third time I heard this story I pressed harder and they said the order was cancelled, the money had been taken from my bank! I finally received my phone and I asked for £25 compensation for their errors, they agreed to it, however when I looked at my account £25 had been added not taken away, they denied having agreed to the compensation despite the fact I have a text confirming it. They said the £25 was for accessories they have now told me they have cancelled the £25 as a gesture of goodwill. (I am waiting to see what happens when I actually get my next bill). They responded promptly enough via chat but I have never really got my problems fully resolved, although better hence 2* not 1*”

Helpful Report

Posted 3 years ago

“I can not believe the customer service we received from Three. We moved and though our Wifi router said full network we were lucky to get a text only webpage to load on our phones. We had a look and there was work being carried out on a nearby mast. Okay fair enough, so we waited about a month and then private messaged the three uk CS twitter. They said it would be done within the week. One month later still no signal so we used the live chat and it was like speaking to a computer. They did not listen at all and told us we needed a new sim card even though it stated on their website they were carrying out work! We then called the CS line and the first agent didn't respond we could hear him playing what sounded like a play station in the background! He then hung up on us. We phoned up again and this agent was so rude to us. I work in customer service and couldn't ever imagine speaking to someone the way they did to us. Let me give you an example. We have x2 wifi packages with three (work and home) and also x1 mobile package so £100+ going to them every month. We wanted to find out when the mast issue would be resolved and the agent was asking for details on all three different accounts (you need to set up each one under a different e-mail etc). We asked for a little minute to double check our info on our side to confirm which wifi box it was and they replied 'I am finding all of your wrong answers exhausting'. We spent four hours on hold, live chat and on the phone that day. What a waste of time, and an instant loss of customers. After research I don't believe theres issues with the mast, I think they are oversubscribed and don't have the capacity to provide to this many customers. Please beware. My partner is now in the process of switching to o2 who I've been with for years and cannot fault and our wifi has been switched to NOW tv broadband who have also been great so far.”

Helpful Report

Posted 3 years ago

“Absolute rip off! I bought the 5G broadband deal and Three asked my pay £150 deposit for the router which i thought was bit strange seeing that i have a contract with them for there mobile phone, Any how i paid the desposit, i received the router and it was complete rubbish no signal in any of the rooms in my property apart from the room the router was in so i decided to send the item back and ask for a refund. They sent me a returns bag and i returned it the same day via Royal Mail and got a tracking number. The router was received the next day at the Three Depot, so i waited a week and no return of the desposit, so i contacted them and they said they had not had the router returned, so i gave them the tracking number and they said they can not find the item in the Depot and they can not give me a refund untill the router is located!! (Not my Fxxking problem) and that they could not cancel the contract untill it was located!! and no refund can be issued. Anyway they found the router the following week and cancelled the contract, this was on the 22nd of August 2020. I have phoned them at least 15 times and everytime i get a diffrent version of the diffrent lie saying that the have issued a refund and you will receive the refund within the next 3 to 5 working days, they have now said that 4 times and yet here i am the 09/10/20 and no refund!!!! I have now engaded the boradband ombudsman and also contacted my bank to take up my case!! word of warning this is the poorest customer service i have ever received bar none!!! they are imcompetent and incapable company to grace any service provider i have ever had the misfortune to deal with”

Helpful Report

Posted 3 years ago

Three is rated 1.6 based on 127 reviews