Three Reviews

Name: Three
Rating: 1.61

1.6 Rating 127 Reviews

15 %

of reviewers recommend Three

Company Reviews

Questions

Metrics

1.6

Based on 127 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DO NOT SIGN UP WITH THREE! DO NOT SIGN UP WITH THREE! THE WORST CUSTOMER SERVICE IN THE WORLD The communication and customer service from this company is abysmal. Trying to get any help is near impossible and frustrating I have calling them from one week to sort out with one issue has cost me more in time, stress and sanity than I would wish for anyone else. Afterr using more than tow week I lost my new Galaxy s8 and contacted the customer service number. The call centre and technical teams are in India where: * My calls were always met with ridiculous repeated security verification already completed in the annoying automated messages. * No one bothered to record or read anything on my case notes and agents would ask the same questions over and over again. * Agents would give me totally incorrect information that would shake confidence in any customer. I gave them my IMEI number and every details every time when I phoned, One agent who said he will send me the proof of usage and black listing in 72 hours, after waiting 72 hours I phoned, they asked everything from beginning including IMEI number and said you will receive it by tomorrow. today I phoned and now they insulted me and are trying to prove it that I am laying and haven't use that phone on their network. which is totally wrong and unfair. I have asked them that if I didn't use that phone then which phone I have used past 2 weeks. they have no answer. When I said that it was unacceptable for my issue to remain unresolved weeks after reporting it, If anyone can recommend a mobile network provider with a better standard of customer service than this I would be very grateful as this has left me with nothing but frustration and stress. I am looking for another provider. DO NOT SIGN UP WITH 3 Md fayzul hassan ?????333333333333??????”

Helpful Report

Posted 6 years ago

“Horrific cancelation process. Dont try to tell me I will save money by not cancelling my contract. I have already signed up for half the price with a third party and you want to charge nme £60 to keep my number for 12 months when its £47 to cancel. Where is your logic. Seriously bad customer service after 10 minutes I hung up the phone call as your belligerent off-shore call center refused to cancel my contract.”

Helpful Report

Posted 6 years ago

“4of us in the family, Being with three for 5 years, got letter from provider giving us "BEST OPTION SUIT US" so they call, double the bill, taken of what we where benefiting and offering something we have never used!!! Another word...FORCING costumer to accept what they want you to!!! Another word..."TAKE IT OR LEAVE IT!!!" And not saying, mentioned in latter best coustumer requirements. CRAP!!! Keep away. H.”

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Posted 8 years ago

“annoyed me wanting a review they kept ringing me instead of texting so i could of answered anytime!”

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Posted 9 years ago

“Three are without a doubt the worst network! Their customer service is actually laughable!”

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Posted 10 years ago

“was so excited to get my new iphone 5s. three and a half hours of customer service later, it still hasn't activated. excited? not so much.”

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Posted 10 years ago

Three is rated 1.6 based on 127 reviews