Three Reviews

Name: Three
Rating: 1.56

1.6 Rating 179 Reviews

14 %

of reviewers recommend Three

Company Reviews

Questions

Metrics

1.6

Based on 179 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	Greater than 54%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

Write Your review

Tell us how Three made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had an issue regarding my account and was promised a £5 credit was to be applied to my account, after contacting three several times to get this sorted and be reassured "I Will surely sort this for you" everytime and being told every time that it was done, it was never done. I have wasted so much of my time trying to rectify an issue Three said would be sorted at first point of contact, after this i am leaving Three and paying three months line rental just to leave them, i will never use them and would urge anyone thinking of using them to go elsewhere, (signal is pretty bad as well). Even when i stated basically what i am listing here to the last agent i contacted, nothing was done to leave me in anyway confident that Three would fix this or even care, i myself work in customer service and would be ashamed and embarrassed to be any part of an interaction like this.”

Helpful Report

Posted 2 years ago

“End my contract continue to charge 4 months payments after joke of a company”

Helpful Report

Posted 2 years ago

“Worst thing I have ever done is going with Three. As some more reviews have experience below, they go the extra length to get as much money off you as possible, even if it means setting up another account in your name with another direct debit that will charge you the same bill twice a month ongoing until you realise! That is what happened to me and when I realised and complaint, it took many months for them to admit it was their wrong doing. After getting a refund, I was then sent to debt collection for the money they had just refunded me. And I have had the debt collection agency calling, sending emails, letters pretty much every day for months now! Whenever you try to get on the phone and try to end this madness, nobody listens, they just say they will look into it and phone back and that never happens. Two years of stress I have had with this, affecting my credit score, giving me unthinkable grief. Avoid at all costs.”

Helpful Report

Posted 2 years ago

“Do not go with Three, as soon as my contract is complete, I will never go with them again, bad network, bad everything, and constantly add extra charges.”

Helpful Report

Posted 2 years ago

“AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID,”

Helpful Report

Posted 2 years ago

“Worst company and biggest scam ever they charge me 65£ every month for my data to not work do not use them”

Helpful Report

Posted 3 years ago

“awful company avoid at all costs!”

Helpful Report

Posted 3 years ago

“I had a mobile contract with them 2 years ago when it finished I went with someone else it took me 4 weeks to get rid of them and get my pac number from them after numerous telephone live chats I ended everything with them last week I checked my bank statements to find that they have still been taking taking my dd My fault should of check the statements I know anyway I called the bank to cancel and they gave me a refund of £349 tonight I get a email from three saying that I owe them £349 and they are sending debt collectors to me as I haven’t paid my bill !!! Slightly strange as this is the first email I’ve had from them in two years !!! And a week after I’ve cancel my direct debit ???if anything they owe me money !! I’m shocked that it’s took 2 years to contact me if they think I owe them money and one email threatening debt collectors I’m in the middle of the battle with them and being passed from pillar to post and waiting in que after que trying to sorting this out two years after I cancelled my contract if you google it you find 100 of 3 customers all has similar experience with this shambles of a company there customer service is shocking they lie constantly I will advise how I get on I find all this so unsettling and upsetting and I’m not letting them get away with the way I’ve been treated I shall keep you posted !! But please please If your thinking of going with 3 mobile don’t like me you will end up regretting it years later ! Someone seriously needs to be held accountable for this company’s actions Round two !!! After putting I a formal complaint I finally got someone from three who I thought had an ounce of common sense abs could help me !! Nope wrong again !!! She told me that I would have to pay a final bill !!!! For a phone I new nothing about after I questioned her she said it was just what she has to send and my final bill had been sorted by three (am I supposed to be greatfull) !!!! And she would contact the debt company and get the debt cancelled thankgod for that I thought all sorted !!! Nope today I received a letter from the debt company chasing the debt !!! So I called them and after a phone conversation with them this debt is not going away And I need to pay it and then get the money back from three 😂 if u can’t even get a sensible answer from them how you supposed to get £349 from them ive agreed to Pay just because I don’t want debt Coll at my door and the amount getting higher and never been in debt before it’s scary !! So to cap ive paid for a phone for 2 years that ive never had used or owned !! I cancelled the dd with the bank get my own money back and now I’m paying £349 to the local debt company for the same phone that ive still never had still never used and still no nothing about !! This is a joke I’m still in contact with three complaints dept but you might as well email Father Christmas for all the lies and help they are so ive now gone to the omnibus as advised by the debt people cause they were very helpful and see if that helps don’t answer this review with get in touch we three we will help you cause it’s absolute load of rubbish your seriously making me ill with all the worry and people need to be made aware of your horrific mobile phone company as it seems from reading all the other reviews it’s not just me I intend to write my review on every social network review platform I can find and report you to every platform I can !! 😡😡😡😡😡”

Helpful Report

Posted 3 years ago

“Absolutely useless. Constant outages all over UK, ridiculously bad service in most areas where other providers are doing fine, helpless customer service. Worst rated provider in the UK for a reason.”

Helpful Report

Posted 3 years ago

“Horrible , RACIST”

Helpful Report

Posted 3 years ago

“Terrible company, they drop you as soon as they feel like it. Will never use, or recommend them to anyone - loyalty and partnership goes a long way!!”

Helpful Report

Posted 3 years ago

“Horrible and quite frankly, RACIST, customer service. Out of a cowardly act of desperation and need for publicity, they decide to ruin the lives of my company by terminating our contract due to my Russian ties.”

Helpful Report

Posted 3 years ago

“Bad company with poor services.. Would never use this in future...🐍”

Helpful Report

Posted 3 years ago

“They would be the first one to throw you under the bus.”

Helpful Report

Posted 3 years ago

“Unreliable Brand. Don't get into a contract. Three UK will ignore you.”

Helpful Report

Posted 3 years ago

“They leave you as soon as things go wrong, can’t even get 1 bar signal makes me sick. Not even a Chelsea fan but the way Trivago stayed and you went is dirty.”

Helpful Report

Posted 3 years ago

“Had a sim contract let it run over 3 years it had gone from 10 a month to 21.00 so I went with sky 8 pounds a month 6 GB and unlimited access had pac code done everything right now I offered to pay month's bill but they will have payment but can't cancel contract because I forgot my password for the account so I'm in a catch 22 plus everytime I phone the I get a Indian working from home I've even tried the shop in Tamworth where took sim plan out but they don't deal with accounts”

Helpful Report

Posted 3 years ago

“The worst provider, cheap , rubbish customer service, always lie about coverage upgrade, don’t trust them, now I can’t cancel my contract I will have to pay the fee , I have to live with this contract now so imagine my position”

Helpful Report

Posted 3 years ago

“closed my account 15 sept 2020 they didn't bother to contact me till sept 2021 o tell me that I was owed £15 approx a whole year and when I rang them they admitted that they hadn't bothered to contact me great customer service (not) wish I could keep £15 from them for a year !!! will never even consider three again”

Helpful Report

Posted 3 years ago

“After my wife had her phone cut off due to lack of use together with losing her credit(legalised theft?) Ive decided to leave this mob and have joined 1pmobile. She even received an email stating they were unable to resolve her complaint and recommended that she contact the Ombudsman for help. s this arrogance at its highest or waht.”

Helpful Report

Posted 4 years ago

Three is rated 1.6 based on 179 reviews