Name: Three
Rating: 1.56

“My name is Vian Jiawook, I have 2 accounts with Three, when I opened my second account I was missold and misinformed of a so called ''Deal on a sim card that ( to pay one off £5 and if I to use it then I would have it as a pay as you go and If i do not then this is will be it). after 8 months and as I was checking my bank statement 1 day I noticed that I am paying an extra £5 payment went each month to 3G; as I was not aware of what was this payments for, I deleted the Direct Debit in October. since I have been registered with Experian Credit agency and receive alerts from them, I was informed in December that I have defaulted a payment with 3G, I went on and contacted three and was informed then to check my contract as this £5 was for another contract that i had to pay every month. Three not only have failed to contact me via email or normal post but they have defaulted me without managing or even trying to get in touch to inform me of a debt incurred! I have then requested to terminate my contract but was told it will be void by the 28th of January so instead of terminating the contract and paying extra £15 for termination fee just pay the debt of £15 and we will take a verbal notice of termination today from you. So I paid and someone from the termination department contacted me that evening and was all put right there and then or this is what I thought at least. on the 4/2 I have then received another alert from Experian credit reference agency telling me that I have defaulted again with 3G, so I contacted them and they apologised and said it was never been put through to be cancelled due to human error so they will cancel it as from today, I said that I don't trust them any more as this has shaken my trust in them, so I asked to be put through a manager to confirm this is the case and so they did put me through to a Scottish speaking young lady who confirmed the closer of my account and said that she will send the closing balance sheets to my home address and I should receive the papers within 10 working days. Today the 14/03/2018 I have received another Alert from Experian credit reference agency to tell me that my credit score has come dawn by another 116 points due to accumulated debt by £30 to 3G! I have contacted 3 yet one more time and as usual been pushed from pillar to post one to tell me that this account been closed and the papers been sent to my home address and she wonders why I haven't received the papers? To another telling me that no one has requested the closer papers to be put in the past? when I said and insisted that I need an email to confirm the closer of my account I was told they cannot send an email as they don't have my email address and if I needed the email I have to give them my credit card details for verification of who I was, I said I can give you all my details they said either the last 4 digits of my credit card details that i gave when i initially opened this account otherwise they cannot send an email. When I refused giving them the last 4 digits of the card as i no longer have it due to the card being replaced; I was told then they cannot send me an email as they don’t have an email address for me! They also said that the Experian report is old and it’s not new! My question is if the report is old why did it appear on my record so frequently month after another? I have proof that three also have my email address; we finally ended the telephone conversation that they have waved £30 off due to the human error ( which i am not even aware off) and that they will send the closing of my account papers and I should be receiving them within 10 working days? I wonder how many more times I have to call them? And how many 10 working days I will wait for? And I am I really going to receive the papers? Is this account is being closed after all ?”

Helpful Report

Posted 7 years ago

“Three applies sneaky ways to squeeze more money out of customers. I was about to transfer to Three for a phone contract, when I found out I paid for 4 months of mobile wifi that I didn't use and was outside of my year's contract. They convert it to a rolling contract after the end of your contract and continue to direct debit it, without informing you that this happens. When contacting their customer service and offering a solution that results in no loss at all for Three, namely transferring the costs made to a new phone contract, instead of a mobile wifi. Your customer service is just trying to sell me more mobile wifi that I don't use, at a reduced price that would lock me in for another two years?! Why would I not just continue the contract I have, if that was what I wanted? I am still expecting compensation for these uninformed extra debits, will not recommend Three to anyone in my surroundings, will not transfer to a phone contract with Three and expect you to add a communication point at the end of your customer's contract, explicitly informing them that you are transferring their year's contract into a rolling contract. That is what a decent company would do.”

Helpful Report

Posted 7 years ago

“DO NOT SIGN UP WITH THREE! DO NOT SIGN UP WITH THREE! THE WORST CUSTOMER SERVICE IN THE WORLD The communication and customer service from this company is abysmal. Trying to get any help is near impossible and frustrating I have calling them from one week to sort out with one issue has cost me more in time, stress and sanity than I would wish for anyone else. Afterr using more than tow week I lost my new Galaxy s8 and contacted the customer service number. The call centre and technical teams are in India where: * My calls were always met with ridiculous repeated security verification already completed in the annoying automated messages. * No one bothered to record or read anything on my case notes and agents would ask the same questions over and over again. * Agents would give me totally incorrect information that would shake confidence in any customer. I gave them my IMEI number and every details every time when I phoned, One agent who said he will send me the proof of usage and black listing in 72 hours, after waiting 72 hours I phoned, they asked everything from beginning including IMEI number and said you will receive it by tomorrow. today I phoned and now they insulted me and are trying to prove it that I am laying and haven't use that phone on their network. which is totally wrong and unfair. I have asked them that if I didn't use that phone then which phone I have used past 2 weeks. they have no answer. When I said that it was unacceptable for my issue to remain unresolved weeks after reporting it, If anyone can recommend a mobile network provider with a better standard of customer service than this I would be very grateful as this has left me with nothing but frustration and stress. I am looking for another provider. DO NOT SIGN UP WITH 3 Md fayzul hassan ?????333333333333??????”

Helpful Report

Posted 7 years ago

“DO NOT SIGN UP WITH THREE! DO NOT SIGN UP WITH THREE! THE WORST CUSTOMER SERVICE IN THE WORLD The communication and customer service from this company is abysmal. Trying to get any help is near impossible and frustrating I have calling them from one week to sort out with one issue has cost me more in time, stress and sanity than I would wish for anyone else. Afterr using more than tow week I lost my new Galaxy s8 and contacted the customer service number. The call centre and technical teams are in India where: * My calls were always met with ridiculous repeated security verification already completed in the annoying automated messages. * No one bothered to record or read anything on my case notes and agents would ask the same questions over and over again. * Agents would give me totally incorrect information that would shake confidence in any customer. I gave them my IMEI number and every details every time when I phoned, One agent who said he will send me the proof of usage and black listing in 72 hours, after waiting 72 hours I phoned, they asked everything from beginning including IMEI number and said you will receive it by tomorrow. today I phoned and now they insulted me and are trying to prove it that I am laying and haven't use that phone on their network. which is totally wrong and unfair. I have asked them that if I didn't use that phone then which phone I have used past 2 weeks. they have no answer. When I said that it was unacceptable for my issue to remain unresolved weeks after reporting it, If anyone can recommend a mobile network provider with a better standard of customer service than this I would be very grateful as this has left me with nothing but frustration and stress. I am looking for another provider. DO NOT SIGN UP WITH 3 Md fayzul hassan ?????333333333333??????”

Helpful Report

Posted 7 years ago

“DO NOT SIGN UP WITH THREE! DO NOT SIGN UP WITH THREE! THE WORST CUSTOMER SERVICE IN THE WORLD The communication and customer service from this company is abysmal. Trying to get any help is near impossible and frustrating I have calling them from one week to sort out with one issue has cost me more in time, stress and sanity than I would wish for anyone else. Afterr using more than tow week I lost my new Galaxy s8 and contacted the customer service number. The call centre and technical teams are in India where: * My calls were always met with ridiculous repeated security verification already completed in the annoying automated messages. * No one bothered to record or read anything on my case notes and agents would ask the same questions over and over again. * Agents would give me totally incorrect information that would shake confidence in any customer. I gave them my IMEI number and every details every time when I phoned, One agent who said he will send me the proof of usage and black listing in 72 hours, after waiting 72 hours I phoned, they asked everything from beginning including IMEI number and said you will receive it by tomorrow. today I phoned and now they insulted me and are trying to prove it that I am laying and haven't use that phone on their network. which is totally wrong and unfair. I have asked them that if I didn't use that phone then which phone I have used past 2 weeks. they have no answer. When I said that it was unacceptable for my issue to remain unresolved weeks after reporting it, If anyone can recommend a mobile network provider with a better standard of customer service than this I would be very grateful as this has left me with nothing but frustration and stress. I am looking for another provider. DO NOT SIGN UP WITH 3 Md fayzul hassan ?????333333333333??????”

Helpful Report

Posted 7 years ago

“DO NOT SIGN UP WITH THREE! DO NOT SIGN UP WITH THREE! THE WORST CUSTOMER SERVICE IN THE WORLD The communication and customer service from this company is abysmal. Trying to get any help is near impossible and frustrating I have calling them from one week to sort out with one issue has cost me more in time, stress and sanity than I would wish for anyone else. Afterr using more than tow week I lost my new Galaxy s8 and contacted the customer service number. The call centre and technical teams are in India where: * My calls were always met with ridiculous repeated security verification already completed in the annoying automated messages. * No one bothered to record or read anything on my case notes and agents would ask the same questions over and over again. * Agents would give me totally incorrect information that would shake confidence in any customer. I gave them my IMEI number and every details every time when I phoned, One agent who said he will send me the proof of usage and black listing in 72 hours, after waiting 72 hours I phoned, they asked everything from beginning including IMEI number and said you will receive it by tomorrow. today I phoned and now they insulted me and are trying to prove it that I am laying and haven't use that phone on their network. which is totally wrong and unfair. I have asked them that if I didn't use that phone then which phone I have used past 2 weeks. they have no answer. When I said that it was unacceptable for my issue to remain unresolved weeks after reporting it, If anyone can recommend a mobile network provider with a better standard of customer service than this I would be very grateful as this has left me with nothing but frustration and stress. I am looking for another provider. DO NOT SIGN UP WITH 3 Md fayzul hassan ?????333333333333??????”

Helpful Report

Posted 7 years ago

“DO NOT SIGN UP WITH THREE! DO NOT SIGN UP WITH THREE! THE WORST CUSTOMER SERVICE IN THE WORLD The communication and customer service from this company is abysmal. Trying to get any help is near impossible and frustrating I have calling them from one week to sort out with one issue has cost me more in time, stress and sanity than I would wish for anyone else. Afterr using more than tow week I lost my new Galaxy s8 and contacted the customer service number. The call centre and technical teams are in India where: * My calls were always met with ridiculous repeated security verification already completed in the annoying automated messages. * No one bothered to record or read anything on my case notes and agents would ask the same questions over and over again. * Agents would give me totally incorrect information that would shake confidence in any customer. I gave them my IMEI number and every details every time when I phoned, One agent who said he will send me the proof of usage and black listing in 72 hours, after waiting 72 hours I phoned, they asked everything from beginning including IMEI number and said you will receive it by tomorrow. today I phoned and now they insulted me and are trying to prove it that I am laying and haven't use that phone on their network. which is totally wrong and unfair. I have asked them that if I didn't use that phone then which phone I have used past 2 weeks. they have no answer. When I said that it was unacceptable for my issue to remain unresolved weeks after reporting it, If anyone can recommend a mobile network provider with a better standard of customer service than this I would be very grateful as this has left me with nothing but frustration and stress. I am looking for another provider. DO NOT SIGN UP WITH 3 Md fayzul hassan ?????333333333333??????”

Helpful Report

Posted 7 years ago

“Horrific cancelation process. Dont try to tell me I will save money by not cancelling my contract. I have already signed up for half the price with a third party and you want to charge nme £60 to keep my number for 12 months when its £47 to cancel. Where is your logic. Seriously bad customer service after 10 minutes I hung up the phone call as your belligerent off-shore call center refused to cancel my contract.”

Helpful Report

Posted 8 years ago

“4of us in the family, Being with three for 5 years, got letter from provider giving us "BEST OPTION SUIT US" so they call, double the bill, taken of what we where benefiting and offering something we have never used!!! Another word...FORCING costumer to accept what they want you to!!! Another word..."TAKE IT OR LEAVE IT!!!" And not saying, mentioned in latter best coustumer requirements. CRAP!!! Keep away. H.”

Helpful Report

Posted 10 years ago

“annoyed me wanting a review they kept ringing me instead of texting so i could of answered anytime!”

Helpful Report

Posted 10 years ago

“was so excited to get my new iphone 5s. three and a half hours of customer service later, it still hasn't activated. excited? not so much.”

Helpful Report

Posted 11 years ago

“Three are without a doubt the worst network! Their customer service is actually laughable!”

Helpful Report

Posted 11 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	Greater than 54%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

Three Reviews