This has been the worst experiance I have ever had with any mobile phone company. I mean I had a terrible time with VOXI but that experiance was haveanly in comparison.
I got mobile broadband from them (b311 Huawei). Paid the contract only to find out that the router had a bad bug that caused it to stop working randomly. A bug they knew about (confirmed by a support agent) before they sold me the contract. So I called them 8 times in the 14day grace period to have it fixed. Each of those times i waited in the queue an avarage of 20-30min.
On the second from last call I arranged for someone to call me back so I do not have to keep waiting in queues for the same issue. No one ever called. 3 days later I call again and was on the phone for 45min. The guy on this call after telling me that I can pick a new router for the same price then tells me 45min later that I will have to pay an extra 3 pounds (which was out of my budget).
I have wasted more than 4hrs on calls in the past 2 weeks on calls with 3 broadband only to be told the broadband I am on wont work so I have to pay more. How stupid is that service.
They have lost me and the rest of my family as a customer. What rediculous service.
For anyone looking to buy the B311, dont bother. Even when it did work it was very slow. My mobile phone (Pixel 2) was miles faster. There are better ways to waste your money. Also, given that you will be on that contract for 24 month and (Huawei) routers are known for getting slow with age you will have issue in future. I would suggest buying a Data sim and your own 4g router. Even the cheapest one from carphone will perform better than the nonsense three is offering that the B311 pricepoint.
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