Absolute rip off! I bought the 5G broadband deal and Three asked my pay £150 deposit for the router which i thought was bit strange seeing that i have a contract with them for there mobile phone, Any how i paid the desposit, i received the router and it was complete rubbish no signal in any of the rooms in my property apart from the room the router was in so i decided to send the item back and ask for a refund. They sent me a returns bag and i returned it the same day via Royal Mail and got a tracking number. The router was received the next day at the Three Depot, so i waited a week and no return of the desposit, so i contacted them and they said they had not had the router returned, so i gave them the tracking number and they said they can not find the item in the Depot and they can not give me a refund untill the router is located!! (Not my Fxxking problem) and that they could not cancel the contract untill it was located!! and no refund can be issued. Anyway they found the router the following week and cancelled the contract, this was on the 22nd of August 2020. I have phoned them at least 15 times and everytime i get a diffrent version of the diffrent lie saying that the have issued a refund and you will receive the refund within the next 3 to 5 working days, they have now said that 4 times and yet here i am the 09/10/20 and no refund!!!! I have now engaded the boradband ombudsman and also contacted my bank to take up my case!! word of warning this is the poorest customer service i have ever received bar none!!! they are imcompetent and incapable company to grace any service provider i have ever had the misfortune to deal with