Absolutely awful; incompetence doesn't even cut it. I would leave 0 if I could, and glancing at the reviews below I can see I'm not the only one. Having been a loyal customer for approx 10 years myself, I took out a plan for my girlfriend a while back. I transferred it to her as the main account holder over a year ago after she had some issues that the ever-declining 3 service/support team made extremely stressful to sort out. Unfortunately however she's had several issues since, and every single time she attempts to resolve it with 3 support they refuse to deal with her and demand to speak to me again. This has happened at least 7 times previously, and each time I have explicitly requested they remove me as an account holder and not contact me again in relation to the account as she is the account holder and she pays the bills. They confirm they have made the required changes each time, but then every time we have another issue they refuse to speak to her again, because she "is not the account holder" I used to love 3, but I could go on for days about the problems we've had with them in just the last year alone. Here's some complaints from just TODAY.. - After refusing to deal with my girlfriend about yet more issue on the basis that she is not the account holder, I was disrupted from work AGAIN and had to stand in the rain for over 10 minutes on conference call in order to verify details they should not even hold anymore, only to get disconnected from the call despite call host (girlfriend) having full strength 4G on 3 network. She is forced to call back in and it transpires the agent is now dealing with another customer rather than even trying to call back, and another support agent doesn't deal with it because "he's kept the file open and will call back within 1 hour". No call for over 9 hours now and counting... disgraceful. - Also Today, different 3 mobile with "4G": Waiting over 30 seconds for google search results page to load anything, waiting similar lengths of times for messenger text messages to send - Feels like live chat agents do not even try to understand messages you send them, but rather simply look out for bits of info they've asked for (4 numbers, postcode, DOB, etc) - most cannot comprehend more than very basic English, or simply do not try, and none of them are willing/able to escalate anything when it clearly needs to be Steer clear. I'll be moving all of us to different networks in revolt, and vehemently urge all of you to avoid 3 like the plague.