Had so many issues with three and have just ended my contract with them after 10+ years of being a customer. Earlier this year i was robbed of my phone by a moped rider. Got home shaken and tried to phone up to report my phone stolen. Problem is they dont have an out of ours phone support service even for emergencies (yes really) so i had to wait until the next day to report it. I was told a sim card would be on its way. After a week of phoning to chase i was told it was on its way. Eventually on my third call they told me the person who cancelled my old sim never actually placed the order for a new one. A total of a month i couldnt use my new sim, but they refused to waive the line rental for that period anyway. I asked for the PAC code to change provider and they told me i have to wait 30 days to generate the code as thats standard procedure. So i couldnt be bothered and continued with them. Recently on holiday my phone was stolen from my hotel room without me knowing and used to run up £300 of calls to Morocco. I realised when i got home and unpacked that it was no longer in my suitcase. I phoned 3 to report it lost at which point they said it had been actively used but i should wait for my statement and call up to contest the charges. Small problem - for the last 6 months I cannot login to my three account to access my statements and customer support said its a known issue that they are dealing with... 6 MONTHS of not being able to see my statements. Eventually they agreed to email me a statement because they already took £300 from my account for fraudulant phone calls to Morocco. The customer service assistant told me I shouldnt be liable for those calls as I did not make them and reported my phone stolen and so they put me through to customer relations to help me get it sorted. Prashant from customer relations not only told me I would have to pay the charges for calls to Morocco, but that if i didnt like it i am welcome to leave the network. He generated a PAC code for me and sent me packing there and then. I have today signed up with another network and will never EVER go back to three, especially after that call with Prashant who allegedly represents their 'Customer Relations' department.