The two different staff members who I chatted with today were polite and courteous - I'm grateful for their assistance. I have no complaints with Three's staff. What I don't like are the endless validation codes and numbers to press. This is toxic and unnecessary garbage that never used to exist ten years ago. We need a workers revolution to end this digital tyranny, it's getting completely out of hand. Also, I don't appreciate having to jump though so many damned hoops simply to terminate a contract that expired well over ten years ago. If I wanted to start a new contract I wouldn't be asked to jump over so many hurdles. They make it easy to join and difficult to leave.