Very vague and untrustworthy sales pitches. I ordered their 5g home broadband after repeatedly getting the sales person to verify I would receive good and better speeds than my current provider. Naturally it is always yes, I am in the perfect area and everything will work great. It arrives... guess what... It is slower than Talk Talk :D So I phone up to complain, 1 hour of moving stuff around the house to prove that it is still bad... then I want to cancel... another 20 mins later and finally I am told I will get a return label in 24 hours. 24 hours later... no label. I call again and now I am told I need to wait 2 days. This company is an UTTER JOKE.