Each time I call the security questions don't match, I give them my new postcode which doesn't match as they haven't updated my old postcode and guess what. Not even my old postcode was a match, but network 3 are quick enough to send a jiffy bag for me to return the 5G broadband from my correct postcode. Hallelujah, now waiting for a call back as my security questions didn't match. For those who have posted on here, if you are not receiving 5G as stated in your contract. Someone is breaking their contract if they can't provide what they say. The Law states you can ask out of your contract without charge as they are not fulfilling their part of the contract that you are paying them for. Hope this is helpful