Following a family bereavement we were having some difficulty with customer services closing one mobile account whilst keeping another open with new details. Both lines ended up being suspended.
Everything changed however when we went into the Telford office and spoke to Shaun and his assistant manager Steph. Steph was brilliant she dealt with us in such an empathetic way it turned a bad experience into a good one. Steph is a credit to the company, well done.
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