I placed an order with Timberland online - 3 items - and duly received a parcel from them. Much to my dismay, in the parcel was one of the items that I ordered, but the other 2 were not items I have ordered. I tried to contact them several times via telephone, to no avail - holding on the telephone for 30 minutes each time to be advised at the end that 'the system is having problems'. I contacted them via the chat line and was told there needed to be a 'legal investigation' - no 'sorry it is our fault'. So now, 15 days later, many, many emails later, this issues is still not resolved, I have no refund and emails that do not answer my direct questions. Their website is ludicrous, unable to access my order now as 'the website is busy' - on at least 10 occasions. My recommendation is to try another company.