Timberland Reviews

Name: Timberland
Address: Gloria A. Pinza, Esq. Designated Copyright Agent Piece Atwood LLP One Monument Square 7th Floor, Portland
Rating: 2.56

2.6 Rating 64 Reviews

38 %

of reviewers recommend Timberland

2.6

Based on 64 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Email, Telephone, Live Chat

About Timberland:

Timberland is a leader in fashion selling shoes, boots, and clothing on the official Timberland UK online store. Select from a large collection of hiking boots and boat shoes. Create and personalise custom boots and boat shoes. Our goal is to equip people to make a difference in their fashion world.

Visit Website

Phone:

0800 023 2478

Email:

customerservice@timberlandonline.co.uk

Location:

Gloria A. Pinza, Esq. Designated Copyright Agent Piece Atwood LLP One Monument Square 7th Floor
Portland
ME 04101

Write Your review

Tell us how Timberland made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Timberland 1 star review on 12th April 2025

Kristina

Timberland 5 star review on 17th November 2021

Odunayo Olusola

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A pair of boots went missing during transit with a well known courier. Timberland “customer services” said they’d look into it. Never heard from them. Asked them to send replacements as they were meant to be a Christmas gift - “don’t send replacements”. Asked them to waive the expedited shipping fee so that I could order a replacement pair - wouldn’t do that either. Chased them up multiple times to be told it was “being investigated”. Asked for their formal complaints procedure - allegedly they don’t have one. Asked for a manager’s email address - they don’t have any !!!! Suddenly received an email saying they had refunded on Dec 24th. No refund message from credit card by Jan 6th so chased them up again. Only now have they applied the refund, Jan 7th. Shocking lack of service, no apology just fobbed off constantly. Must do better !!!”

Helpful Report

Posted 2 weeks ago

“Extremely disappointed with Timberland UK’s customer service and quality. I own a pair of Premium 6-Inch boots received as a Christmas gift. They have had very minimal wear — no more than once a week for around two months, always in dry conditions, and stored carefully in a cool, dry place. They still look almost new except for the padded collar, which has started peeling and flaking badly. This kind of deterioration is completely unacceptable on boots sold as durable and premium quality. I contacted Timberland UK and gave a full explanation. They initially replied and asked for photos, which I provided promptly. Since then, the communication has completely stopped. I’ve followed up multiple times with no response at all. That level of customer support is simply not good enough from a brand of this reputation. Even if they couldn’t repair or replace the boots, a basic acknowledgement would have been expected. Instead, I’m left with defective boots and zero guidance or help. Based on this experience, I would not recommend Timberland UK and would not purchase from them again.”

Helpful Report

Posted 1 month ago

“Extremely poor quality! Appalling customer service! Whilst it is a clear issue about the quality of the leather used for a specific part of the shoe they deny to take responsibility and have the shoe to be replaced. After few months the back of the heel is already showing a hole.”

Helpful Report

Posted 7 months ago

“Subject: Exceptional Customer Service at Bluewater Store Dear Timberland Team, I recently visited your Bluewater store on April 28, 2025, where I spent £10. I would like to commend Debbie, the employee who assisted me. Her customer service was outstanding, and I truly appreciate her help. Although she is not the sales manager, Dabbie displayed extensive knowledge and professionalism. I believe she has great potential for growth within the company. Thank you for providing such a positive shopping experience. Best regards,”

Helpful Report

Posted 8 months ago

“I bought a pair of Timberland's yellow boots and after three months (non-daily use) the inside of the heel had worn out and gotten holes in it. After raising this with their customer service, they denied me warranty and claimed this to be regular wear and tear. As a company marketing themselves on durability, quality and sustainability, telling me that 3 months is regular wear and tear on a shoe is unacceptable. It is clear the fabrics used for the shoe in a highly abrasive area where you slip in and out of the boot have been downgraded likely to save money on a product that then becomes unusable as it will cause discomfort and blister on the heel walking. The life span of a boot that costs £190 should not be 3 months! It is a waste of money and resources resulting in even more fast fashion which Timberland falsely claims to be fighting. It is disappointing to yet see this highly reputable brand sell out their customers for money when refunding me for their poor quality product would have made not even a dent in their profits.”

Helpful Report

Posted 9 months ago

“Very bad quality and customer service not responding properly”

Helpful Report

Posted 10 months ago

“Submitted claim for faulty boots, as heel area on sole worn through to holes after 6 months of light use. Within a couple of hours I had received a reply confirming that Timberlands 'warranty experts!!!!!' had deemed the premature excessive wear to be down to wear and tear and possible misuse and certainly NOT a issue with manufacturing or use of sub-standard materials. Contacted customer service again stating that I wanted to escalate my claim directly with the warranty team and also requested contact details for the 'Head of warranty uk' to which I got a reply stating that there decision was final and that was the end of the matter. No reply from customer service regarding the contact details i had requested. Absolutely shocking customer service. Best advice, would be to purchase a cheaper competing brand elsewhere for most likely a better price, with undoubtedly better customer service. Timberland are undoubtedly manufacturing boots with substandard materials that are unfit for purpose. My previous pair of boots lasted 7 years until succumbing to the same issue of sole wearing through to holes, compared to 6 months this time. Beware, Timberland may try to state that some materials now being incorporated into their footwear, have been manufactured from recyclable materials which may be slightly less hard wearing. My advice is to shop around, as there are some really good newer manufacturers beginning to release similar items.”

Helpful Report

Posted 11 months ago

“Never Buy Timberland online. Placed an order for 2 items youth size 13 and a men’s size 13 classic boot . Only received the youth’s pair and was told both items were shipped in the same box . The box was small only could fit the youth size . No men’s boot in there . Called Timberland had rude customer service was told the shoes are in the box dispute with your bank . Terrible it’s Christmas time and I paid an extra 17.99 for express shipping. Never buying from them again”

Helpful Report

Posted 1 year ago

“I am very disappointed with this company. After only a short period of wear, the shoes were damaged. The company denies any fault on their part and refuses to accept any complaints. Their return policy is child-unfriendly and shows a complete lack of understanding or willingness to accommodate customers.”

Helpful Report

Posted 1 year ago

“I have bought several pairs of boots from this company on line. Ordering is so easy and simple. Every step from ordering, dispatching,on route,to delivery is exceptional. At every stage you get an email. Returning is simple and easy. Cannot rate this company high enough.”

Helpful Report

Posted 1 year ago

“Purchased a timberland jacket after 3 months all zips broke seams coming loose when informed customer services and warranty informed wear and tear taking timberland to small claims court DO NOT BUY TIMBERLAND CLOTHONG not fit for purpose as is not their customer services”

Helpful Report

Posted 2 years ago

“I will never buy from Timberland again. They couldn't get my order to me for ages. Yodel messed up. They had my money for four weeks and no goods. Rang up over ten times to find out when my order would be delivered to the local pickup store. Seriously, they said that they if I buy again I'll get discount. What do you think that I would subject myself to that again. Nice gesture but not good customer service. Very disappointed. Had to buy a back up pair of shoes for New job as these just didn't arrive. Still waiting now since 17 July 2023”

Helpful Report

Posted 2 years ago

“I brought a pair of blue boots for my son they were waterproof. In wet weather they turned his feet sore, blue and his hands when taking them off took days to come off. Customer service took weeks to sort anything out Even a doctors note. In the end they gave me a promotional code for £25. What am I gonna buy on the website £25 safety say I will not be buying any more of the products.”

Helpful Report

Posted 2 years ago

“Had a terrible experience both with the item and the customer service. I bought a pair of Timberland boots (a fancy design with blue collar, not the classic ones) back in February and since the very first day, the collar is leaving my ankles swollen and purple. I thought I had to get use to them and with the use they would become more comfortable... My mistake. After a month, the boot just become even more unwearable. I contacted customer service and after a lot of back and forth of emails, they decided not to refund me the money nor to send me a new pair, nor a voucher... I was looking for any solution to get my pair of boots, as this was a failure from factory. I was a regular Timberland customer and they definitely lost a customer!”

Helpful Report

Posted 2 years ago

“What the hell? I have arranged for a return heard NOTHING, when it's being collected or by who it's been days my goods need picking up for my refund”

Helpful Report

Posted 3 years ago

“I placed my order over 10 days ago!! Still no tracking number. Called customer service they were of no help what so ever!! Never ordering from Timberland again!!!!”

Helpful Report

Posted 3 years ago

“Clear Discrimination Visited Timberland Cheshire oaks store on 24/09/22 at 2pm. Never seen a bad service like this ever before. Was waiting at the checkout while no staff was around. I was the first one in the queue with 4 shoe boxes in my hand. Two Staff members came through the store’s back entrance. One of them came to the till where I was standing and completely ignored me, looked across and asked the other guy standing behind me, “were you waiting here first?” And I was standing there thinking it’s my brown race she didn’t want to serve. Clearly I was standing first in the line. She opened the next till and started serving whoever was behind me. I stood there for a while as I was stunned by her shocking service and many others joined the queue on her till. I was standing at the very first till from the left and had to join the queue mins later; hence her other staff member opened the third till at the same time (closer to the store’s back entrance). When I was right behind the queue she announced her another store member to open the till I was initially standing on. The staff member served us was nice and polite. However I felt dishonoured in the store overall. I thought you get served on first come first serve basis. I will check my receipt and leave the lovely staff member’s name who served me. Just checked the receipt store ID 53. Cashier no.3 Sales Person No. 708815”

Helpful Report

Posted 3 years ago

“I bought my boots. Wore them once they hurt my pinky toe bad! Took them to store I bought them at, was told to contact customer service for full refund. Customer service said I have to do it in store. The store refused to refund, saying the timberland company said not to refund any boots, that it has to go through website for refund. Now I am stuck with $160 boots I can't wear, because I trusted timberland with there warranty and refund policy! I'll never buy again!”