Timberland Reviews

Name: Timberland
Address: Gloria A. Pinza, Esq. Designated Copyright Agent Piece Atwood LLP One Monument Square 7th Floor, Portland
Rating: 2.70

2.7 Rating 54 Reviews

41 %

of reviewers recommend Timberland

2.7

Based on 54 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Email, Telephone, Live Chat

About Timberland:

Timberland is a leader in fashion selling shoes, boots, and clothing on the official Timberland UK online store. Select from a large collection of hiking boots and boat shoes. Create and personalise custom boots and boat shoes. Our goal is to equip people to make a difference in their fashion world.

Visit Website

Phone:

0800 023 2478

Email:

customerservice@timberlandonline.co.uk

Location:

Gloria A. Pinza, Esq. Designated Copyright Agent Piece Atwood LLP One Monument Square 7th Floor
Portland
ME 04101

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Timberland 5 star review on 17th November 2021

Odunayo Olusola

Timberland 1 star review on 10th September 2020

Neil

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Last November, I placed an order with Timberland for10 pairs of shoes, which were on sale. The order total was about 1200 GBP. I intended to keep several pairs and then send the rest back, depending on fit etc. This order was then broken up into several shipments, only one of which I received. This shipment contained one pair of shoes. Two others were returned to Timberland after unsuccessful delivery attempts and I was refunded about 200 Pounds. However, the remaining 7 pairs were never delivered to me, and I never received a refund, either. I only realized this after a few months when checking my credit card statements. I then contacted Timberland and was asked to fill out a form stating that I had not received the items. I filled it out and sent it back as quickly as possible and was then reassured that I'd get a refund. It has been 2 months since then, and after several more emails and phone calls, I still have received nothing. Every time I call, I am assured that my case has been escalated to management and I should get my refund within a few days and also receive a call back the same day, none of which has EVER happened. Not only is this blatant theft, but I've also experienced some of the poorest customer support I've ever seen. I think it's extremely rude to repeatedly promise a customer updates and progress, when none of that is every forthcoming. As of right now, Timberland still owes me about 900 GBP, which is not a trivial amount of money by any means. I'm posting these reviews in the hope that it helps others avoid the same problems. I'd give 0 Stars if I could.”

Helpful Report

Posted 4 years ago

“Purchased 2 pairs of Timberland boots, cost £250. I have been a loyal customer for about 30 years. Both pairs delivered were the wrong colour. Although I have had loads of boots in the same size, these did not fit. Reason - because they have obviously fractionally reduced the amount of leather so they are now too narrow. Boots returned on 2 April and received on 4 April but still as of 24 April no credit. Not only awful service, but it contravenes the The Consumer Contracts Regulations. Their customer care people simply blame a glitch in their systems. I will not buy from them again.”

Helpful Report

Posted 5 years ago

“sole fell to pieces after 3 days. timberland full of excesses wont do a thing to help, the worst customer service ever. if anyone buys this rubbish at there prices must be mad. timberland will not do a thing to help, and what ever you do make sure you keep proof of every thing and all communication, as timberland will dispute everything.”

Helpful Report

Posted 5 years ago

“Gone are the days of having a trusty pair of Timberlands, it seems. Wear and tear issues within a year on the soles of a pair of Stormbucks, culminating in a sole split at a little over a year old. The boots (uppers?) themselves are great with a good fit and look, but the soles are a disaster. Timberland customer care, while helpful, wouldn't offer a warranty repair or replacement on account of the damage being 'wear and tear'. I understand their position, but 'wear and tear' issues within a year on a £130 pair of (moderately used) boots is unacceptable.”

Helpful Report

Posted 5 years ago

“I will never buy from Timberland again. They couldn't get my order to me for ages. Yodel messed up. They had my money for four weeks and no goods. Rang up over ten times to find out when my order would be delivered to the local pickup store. Seriously, they said that they if I buy again I'll get discount. What do you think that I would subject myself to that again. Nice gesture but not good customer service. Very disappointed. Had to buy a back up pair of shoes for New job as these just didn't arrive. Still waiting now since 17 July 2023”

Helpful Report

Posted 8 months ago

“I placed my order over 10 days ago!! Still no tracking number. Called customer service they were of no help what so ever!! Never ordering from Timberland again!!!!”

Helpful Report

Posted 1 year ago

“Clear Discrimination Visited Timberland Cheshire oaks store on 24/09/22 at 2pm. Never seen a bad service like this ever before. Was waiting at the checkout while no staff was around. I was the first one in the queue with 4 shoe boxes in my hand. Two Staff members came through the store’s back entrance. One of them came to the till where I was standing and completely ignored me, looked across and asked the other guy standing behind me, “were you waiting here first?” And I was standing there thinking it’s my brown race she didn’t want to serve. Clearly I was standing first in the line. She opened the next till and started serving whoever was behind me. I stood there for a while as I was stunned by her shocking service and many others joined the queue on her till. I was standing at the very first till from the left and had to join the queue mins later; hence her other staff member opened the third till at the same time (closer to the store’s back entrance). When I was right behind the queue she announced her another store member to open the till I was initially standing on. The staff member served us was nice and polite. However I felt dishonoured in the store overall. I thought you get served on first come first serve basis. I will check my receipt and leave the lovely staff member’s name who served me. Just checked the receipt store ID 53. Cashier no.3 Sales Person No. 708815”

Helpful Report

Posted 1 year ago

“I placed an order on 31st of December and it didn't even leave the warehouse yet. I contacted them and received 'very' professional answer" don't worry it will be despatched soon". After another few days on 11th January I contacted them via chat to cancel my order and get a refund and I was told that they need to send it with request to send this to them back and then they will issue a refund. What kind of system is not allowing to cancel the order before it has been processed? What kind of company is loosing the money in such way? It is ridiculous. Now I am waiting to get my money back and definitely will never ever buy with them again. Be aware! Don't buy there! They do not respect their customers!”

Helpful Report

Posted 3 years ago

“DO NOT ORDER, THEY CAN’T KEEP UP WITH DEMAND!! Do not order, customer service is poor and unprofessional with its responses. They have had my order over 9 days now and its still not left the warehouse nor can they offer an estimated time of despatch because they can’t cope with the demand and haven’t prepared for the required UK documentation since brexit. Really poor for a large global brand.”

Helpful Report

Posted 3 years ago

Timberland is rated 2.7 based on 54 reviews