Timberland Reviews

Name: Timberland
Address: Gloria A. Pinza, Esq. Designated Copyright Agent Piece Atwood LLP One Monument Square 7th Floor, Portland
Rating: 2.64

2.6 Rating 61 Reviews

39 %

of reviewers recommend Timberland

2.6

Based on 61 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Email, Telephone, Live Chat

About Timberland:

Timberland is a leader in fashion selling shoes, boots, and clothing on the official Timberland UK online store. Select from a large collection of hiking boots and boat shoes. Create and personalise custom boots and boat shoes. Our goal is to equip people to make a difference in their fashion world.

Visit Website

Phone:

0800 023 2478

Email:

customerservice@timberlandonline.co.uk

Location:

Gloria A. Pinza, Esq. Designated Copyright Agent Piece Atwood LLP One Monument Square 7th Floor
Portland
ME 04101

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Timberland 1 star review on 12th April 2025

Kristina

Timberland 5 star review on 17th November 2021

Odunayo Olusola

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Gone are the days of having a trusty pair of Timberlands, it seems. Wear and tear issues within a year on the soles of a pair of Stormbucks, culminating in a sole split at a little over a year old. The boots (uppers?) themselves are great with a good fit and look, but the soles are a disaster. Timberland customer care, while helpful, wouldn't offer a warranty repair or replacement on account of the damage being 'wear and tear'. I understand their position, but 'wear and tear' issues within a year on a £130 pair of (moderately used) boots is unacceptable.”

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Posted 6 years ago

“I would give 0 if I could. Never been as frustrated as today. Worst online shopping experience. Im shocked!!!”

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Posted 6 years ago

“Customer care and approach 100%. It is like their life depends on you. so adorable.”

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Posted 6 years ago

“Got what I paid for.”

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Posted 6 years ago

“Very good product, excellent quality”

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Posted 7 years ago

“I have bought timberland boots before and they are my favourite shoes i’ve ever worn - they have lasted years and are so comfortable. The returns process is also made extremely easy (bought two pairs and kept one).”

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Posted 7 years ago

“10/10 service from a young lady called Nina in the Surrey store, who helped my girlfriend find m comfortable shoes”

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Posted 7 years ago

“Some great deals on the Timberland website - surprisingly cheaper than other shoe shops that sell Timberlands. I noticed as I was shopping that a lot of the deals were going out of stock as I looked through so if you like something, act fast! Prompt delivery and good communication. Really pleased.”

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Posted 7 years ago

“Great Price outstanding product will be going back soon”

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Posted 7 years ago

“Love the styles of all men's footwear. I am looking forward to new future styles.”

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Posted 7 years ago

“Love the styles of all men's footwear. I am looking forward to new future styles.”

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Posted 7 years ago

“I bought some shoes in-store in Guildford. The service was fantastic and I really enjoyed the shopping experience :)”

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Posted 7 years ago

“Very good products delivered on time no issues”

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Posted 7 years ago

“Good quality stuff but service was a bit slow”

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Posted 7 years ago

“Very professional customer service. Premium quality.”

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Posted 7 years ago

“Good customer service experience, easy return and exchange service.”

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Posted 7 years ago

“They did not. The website won't print the returns label and the customer services is closed over the weekend for calls. The email has so far elicited no response.”

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Posted 7 years ago

“Good lay out in the shop very friendly staff and fair prices”

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Posted 7 years ago

“Great shoes and delivered within just 2 working days. Only problem is that they were advertised at £48 but only availed at £56! Yes, still cheaper than in store but...”

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Posted 7 years ago

“Website order seemed to take a long time to come from ordering to actually receiving. Did not like products, tried to return , had to take it to a designated shop that the courier. Had to print off a label to attach as well as communicate with Timberland that I would be returning my goods and why. The parcel did NOT get to Timberland. The courier delivered it back to me. Nothing about using this company went well. Will NEVEr buy from them again. Have got expensive products back in my house that I do not want and no refund as goods were returned to me .”

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Posted 7 years ago

Timberland is rated 2.6 based on 61 reviews