Abusive store staff aggressively mis-sold a product to my elderly mother, charged her delivery fee despite tracking showing it had never been delivered, put this on an e-gift card despite her not wanting this and became overtly threatening and defensive when asked for details of where to make a complaint. The online failures and frequent unfair trading practices associated with this, as well as shocking customer service, are becoming notorious on Trust Pilot and have actually stopped me from shopping there - just not worth the insults and complete, total inconvenience and loss of money.