Tkmaxx Reviews

Name: Tkmaxx
Rating: 3.02

3.0 Rating 243 Reviews

50 %

of reviewers recommend Tkmaxx

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Metrics

3.0

Based on 243 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Suzy

FionaM

Tkmaxx 1 star review on 25th September 2021

Laura Nagit

Tkmaxx 1 star review on 6th September 2021

Ria

Anonymous

Anonymous // 01/01/2019

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“Tx Maxx Leamington Spa. Today i bought two beautiful items from TK Maxx . A lovely lady from your staff helped me .Her name is Flo. ( Florentina) She is very professional and friendly in the same time and helped me to find the perfect gift for my birthday. So, thank you, Florentina! She made me very happy. I will def come back to TXMaxx for more shopping🙂 . Kind regards, Cllr. Mihaela Burcan( Leamington Spa.”

Helpful Report

Posted 1 week ago

“I bought a purchase. Only I receive a confirmation of receive order. I checked in my account how was the process and I saw that the address was wrong. So I called to costumer service and they say they cannot do nothing. I have to wait to the email of the carrier to change the delivery option or redirect to local post. This happened on Tuesday and the delivery will be on thursday. There is not option before they send the purchase to amend the delivery address”

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Posted 1 month ago

“Mk shop were there staff are friendly and very helpful the young lady named Uawahiv went out of her way to help us lart Thursday .which then may me purchase a lovely necklace. Thankyou .”

Helpful Report

Posted 2 months ago

“I’m absolutely furious, my situation is similar to another one on this thread. I shop regularly at TK Maxx both in store and online. I ordered earrings £299.99 but the pack was delivered empty. I contacted TK Maxx customer service and showed them proof that the package had been tampered with as part of the label inside but they have refused to refund me!!!! I honestly don’t know how I’m expected to pay for something I didn’t receive!!!! Worst experience ever”

Helpful Report

Posted 2 months ago

“Great customer service, always friendly and helpful”

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Posted 6 months ago

“Everything.”

Helpful Report

Posted 9 months ago

“I like make a Serious complaint to TK max In Truro. There’s only 2 people on the till and very slow at services. But really good clothes but not than good for Value I think Tk max is cheap shop I think for now on there should more people on the Till when it comes to summer lot of people likes to shop at Tk max but are really friendly and kind. from Victoria”

Helpful Report

Posted 9 months ago

“My mother sent me into the limerick branch to dropback a top that did not fit . It was 2 days out of the return date on the receipt. She had rung them earlier in the week as she was not able to get over to drop back earlier shes 85! and was told she would not get a refund but a credit note ,fine.. Upon taking it to the counter and dealing with a girl at the till the cashier beside butted in quite aggressively and said it was out of date and that's it.i was not even dealing with her. I explained what my mother was told and the German sounding woman stalked off to get a manager. A short blond older women rocked up obviously eager to show her claws she said repeatedly that she was the manager I explained the case and she said its not on the system any more. I pointed out it was still tagged and all of 22.99 but to no avail even when I told her as a family we spend a fortune in there I have teenage girls!! Still all i was met with was I'm the manager and not a budge, I'll talk to my team and correct them as your mother should not of been given that information. I said how poorly I felt I was being treated and that that was the end of being a long standing customer I was told fine and good luck.. Over something so small it was shocking treatment I was approached outside by another customer who was at the counter and they expressed there discust at what they'd witnessed. My daughters where upset as they where seeing from a distance what was going on one of them heard the teller approach the manager and describe me as a pain!! Not good at all.... Date of experience: 24 January 2025”

Helpful Report

Posted 10 months ago

“I am furious at this shop, I shop regulary in-store and online, but on this occasion am very upset, I have ordered 1 bracelet for myself and my mum loved it so much that I placed another order with a pair of earrings, when I opened my package 2 boxes but the bracelet box was empty which means no bracelet! When I contacted customer service they were not able to help me!!! And that it was sent to me but cant proove me that bracelet was inside the box!! I lost £80 very very angry!!!”

Helpful Report

Posted 1 year ago

“I lost an earring in the changing room at the store in Hanley stoke on Trent. I rang the store and the next day when I rang again was really pleased that it had been found by 2 of their staff. One was a gentleman the other a lady whose name au think was Ness. A Big Thank You”

Helpful Report

Posted 1 year ago

“Made online order with 1 day delivery option from the official TK Maxx website but the product hasn't been delivered yet. Seems like a scam to steal money from customers.”

Helpful Report

Posted 1 year ago

“bought a homes and gardens candle as i often pick a candle up when i pop in to use or keep for gifts. Candle burned black smoke and ruined my downstairs toilet, £200 for painting and that wasn’t all the specialised cleaning products for grout and tiles, you would have thought it was fire damage.Customer service did nothing as i had obviously paid cash and didn’t have receipt as i had bought it 8/10 weeks before using it. Thankfully i didn’t gift it! Customer service were shown candle photos of damage ect .Needless to say i won’t shop there again nor my family”

Helpful Report

Posted 1 year ago

“Stood on a clothing tag loose on the floor in the Millers Junction store and it popped my shoe (nike air max). The manager was quite rude and reluctantly took my information. This was 3 months ago, i have tried to get in touch and have my issue resolved. They will email me once when i threaten to take them to the ombudsman and then stop responding. Absolutely disgusting treatment and I imagine if I broke something in their store I would have to pay for it, but not the other way around. DO NOT USE THIS COMPANY”

Helpful Report

Posted 1 year ago

“Me and my mum visit the Leeds rd store in Huddersfield most weeks ..the staff are always helpful and so friendly..love the store but a member of staff there goes above and beyond ..her name Ayesha ..always friendly ,can't do enough for you ...we go usually once a week or more and enjoy the shopping experience..all the staff are lovely ,the security team too always happy to chat and help out ..a joy to shop there ,my mum is in a wheelchair and access is good too”

Helpful Report

Posted 1 year ago

“In February I was travelling I've bought a suitcase from TK maxx when travelling the zip fell I'm having to buy some strap to hold the suitcase today I went back to take a marks with all my invoice and a warranty they refused to replace the bag the manager was very unhelpful didn't show any compassion no respect very poor service I will not go back anymore to Tk max Scarborough ,after more than 17 years buying in the shop. This is a disgrace this is a shame”

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Posted 1 year ago

“The filters make the experience much easier as I can look for specific items styles or sizes, delivery choices are excellent too”

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Posted 1 year ago

“Horrible service from such a rude woman at the till m. Customer services weren’t interested, I guess they’re taking too much money to care.”

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Posted 1 year ago

“In all the years i have been traded with TKMAXX i have found their staff very helpfull and eager to assist.Customer service have also been 100%.Recently I had a problem regard a gift card and the problem was solved by staff membersEmily and Karni.My thanks again.Long live TK.”

Helpful Report

Posted 1 year ago

“Really like TK Maxx however I have just noticed I placed an order at 09:47 on a Saturday morning and paid a couple of quid extra for the next day delivery then received an email with tracking that said it will be delivered on Tuesday that's 3 days not next day, ok I will take into account the day after my order was placed was a Sunday so expected delivery to be Monday but no its Tuesday, it seems odd for next day as I have ordered from other companies on next day at a weekend and received it on a Sunday and I can't even blame useless Evri because it's Parcel Force. I'm not angry or anything I just find it strange that next day delivery if ordered on a Saturday morning actually means 3 day delivery even though they still charge you for it.”

Helpful Report

Posted 1 year ago

“Be careful, that ‘treasure’ you think you’ve found may not be what it seems. I was in the market for a rug and noticed TKMaxx had a beautiful Afghan rug for sale at £400 off the full price of £900. I placed the order and was looking forward to receiving my treasure. However, what I was sent was a completely different rug - different colour and an inferior pattern. I was absolutely gutted. I emailed Customer Services and they advised the rug I actually ordered was out of stock. Not sure why it was still listed for sale though. They advised I return the rug to my nearest store for a refund. The really annoying thing is that I paid for the rug using an e-Giftcard, as my employer has a scheme offering a modest discount at various high street stores. And of course the refund will go back to the original payment method only. That means I’m left with a high value gift card that I can only spend at TKMaxx - on items that may not be as advertised and may or may not be in stock. All I can do now is somehow try and take this ugly large and heavy rug back to my local store for the refund. I wish I hadn’t shopped at TKMaxx. All they had to do was supply what was advertised, and they failed! It turned into a hassle and inconvenience. To be fair, ‘Harmony’ the Customer Services advisor did reply to my emails quickly. Bottom line: proceed with caution when buying at TKMaxx, especially on big ticket items. I’ll be shopping elsewhere next time…after I’ve finished wasting £s on the Giftcard…”

Helpful Report

Posted 1 year ago

Tkmaxx is rated 3.0 based on 243 reviews