Tkmaxx Reviews

Name: Tkmaxx
Rating: 3.06

3.1 Rating 227 Reviews

51 %

of reviewers recommend Tkmaxx

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Metrics

3.1

Based on 227 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 53%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Suzy

FionaM

Tkmaxx 1 star review on 25th September 2021

Laura Nagit

Tkmaxx 1 star review on 6th September 2021

Ria

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have found the home sense section much better than before during 2019 Christmas period in TKMaxx Basingstoke store. Kudos to the staff.”

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Posted 4 years ago

“They use Worst uk courier .. they are not professional first experience they delivered my order to wrong address... second experience they gave me Two hours time slot 5 to 7pm at 7:15 i received email saying they rescheduled delivery from 7 to 9 pm means i had to cancel my Saturday evening plans and wait for them.. i eneded up waiting at home for nothing as they didnt show up i had to call sender on monday and cancel my order .. make sure dont make an order if its hemes if you wanna save your self a stress. Regrads”

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Posted 4 years ago

“Ordered online a pair of Roberto Cavalier trainers, indeed I do wear size 3.5, this one was available only size 4, amazing quality, it’s 100/: authentic( the monogram tag was on it), also Tommy Hilfiger navy loafer size 3.5, leather, so grateful for it it just looks amazing and what a bargain, I saved 275 pound and in reality don’t know if I could afford! Kenneth Cole women jacket is fab as well! Thank you again! It is worth ordering it online and I recommend it to everyone!👍”

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Posted 4 years ago

“Terrible over two weeks”

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Posted 4 years ago

“Helpful service by sheila at Mansfield store”

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Posted 4 years ago

“DO NOT ORDER ONLINE FROM TK MAXX (UK)... I should have known better, after buying two pairs of shoes on-line in July (for delivery to store) and waiting two weeks for them to arrive! This time I ordered Xmas presents and having witnessed great customer service from other on-line retailers (Amazon, John Lewis, Currys etc), thought my previous debacle with TK Maxx, was a flash in the pan. How wrong I was! Having clicked for free (5 day) delivery, I'm sat here after 5 days, with my order still showing as 'in progress'. Don't bother using their on-line 'contact us' form, as they don't reply! I've even emailed Customer Services, following advice from TK Maxx (Nessa) on this forum, receiving an automated email, saying it usually takes them 3 days to reply!!! If I was sat on the Board of TK Maxx, I'd hang my head in shame and dismiss myself. Then call for the sacking of the entire Management team. They are a prime example of a business blinkered on raising its share price and pleasing institutions through growth, whilst neglecting back-office and customer services. What a woeful excuse for a retailer, whose on-line experience, customer service and fulfilment, falls well well behind its compatriots (who incidentally are growing at a faster rate). Step back in to the dark ages at your peril!”

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Posted 4 years ago

“I've now been waiting 3 weeks for my package to arrive. They use Hermes as a courier which is a sign that they put profits above customer service. Hermes have gone silent. TK Maxx won't issue a replacement product. I'm about to request a chargeback from my credit card provider.”

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Posted 4 years ago

“I wouldn't even give them a star for the delivery. I ordered on the 30th of November with standard delivery and on the 6th of December no delivery.. And on the website it said 3 to 5 working days. Which have passed already.. No emails saying that my delivery has been delayed or anything.. The most annoying thing is that I need the items within the next days as I'm going abroad and they are Christmas presents. Spoke with customer service after one hour of waiting on the phone and guess what?? They can't do anything.. Its out of their control and my parcel will arrive whenever.. I can't pay extra to gave it delivered in time, I can't have it delivered in store in time.. Useless.. Its a bit disappointing to wait an hour on the phone for someone to answer and then what?? They are completely useless and can't do anything.. Do you actually help your customers whan needed?? I guess not.. You don't give a... About your customers that's how a felt and the worse bit is that I work for this company and its shameful.. Don't order online for tkmaxx as you never know if your order will ever arrive”

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Posted 4 years ago

“Don't but shoes from tx maxx they fall apart after a few week. The store refuses to refund and uses the excuse it's just wear and tear.”

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Posted 4 years ago

“Served by trish today really lovely person sorted out my returns I always shop at Bolton the girls r so nice compared to other t k maxx I have been to so a big thankyou to trish was a pleasure shopping there”

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Posted 4 years ago

“I want to thank the staff of the Scarborough Store especially Linda,who was so very helpful in assisting me to buy a gift for my Grandaughter.She was very understanding and explained to me that if the gift was not suitable, I would have no problem in returning it.Iwent to the till and there it was also explained to me that I could have a receipt to show it was a gift,the assistant there was also very helpful in helping me to pack this rather large gift so that I could safely carry it home on the bus.”

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Posted 4 years ago

“I cannot begin to say how grateful I am to young RORY, working at the SWANSEA MORFA BRANCH T.K.MAX He was different class👏👏 this evening helping me find the right item for my partners birthday (2moro), the time was @9.05pm we eventually found the perfect present, bearing in mind he must have already worked 8us hours as it was... he wasn't at all phased, & only wanting to do his job. He must have looked through most items on the L/XL aisle. NOT FORGETTING the lovely Paige at the checkout who also was STILL HAPPY TO HELP also. Ps thanks a lot guys. Just wanted to write this as I'd like others to see the sort of people they can :totally depend on in certain situations like mine. Thanks xx”

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Posted 4 years ago

“Never shop with this company!!! The worst customers service and products!! I have purchased £99 shoes from TKMax and was not happy with the quality of them. When I tried them on in the shop they were absolutely fine and comfortable. But after wearing them for 1 day I had blisters and blood on my feet. The stitching from inside was very sharp and untidy which made my feet bleed. I can assure that this is a manufacturing fault due to sharp stitching. I went to the shop in Lewisham to get the refund, showed my receipt. A Manager wasn’t very helpful, rude, he was unprofessional and spoke to me like it’s my fault. He asked me for the pictures which I didn’t have at that point. Their manager couldn’t make the decision. He said I need to contact customer services which I did the same day. Sent my pictures and got an answer from them that it is not a manufacturing fault. I wonder how can someone make that decision without looking on those shoes. I’m not happy with their decision and want to appeal it as for me i is a manufacturer’s fault. The blisters are almost gone but now I have pain when I press on the areas I had blisters. This is totally unacceptable and company shouldn’t sell products which causes damage to the health. They didn’t even replied to my second email which only shows how indifferent they are to their regular customers. I’m very dissatisfied with their product and service”

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Posted 4 years ago

“Very helpful cheerful good mannered in newport rd store cardiff helping me to find things i was looking for ellie and also nina on till good service two pleasant young lady.s”

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Posted 4 years ago

“Would like to make a special mention for the shop assistant T High Street Kensington London today. Her name was Meereen and she was very helpful indeed”

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Posted 4 years ago

“Staff training overdue!!! Why are your staff so passive aggressive .... not good shopping experience.”

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Posted 4 years ago

“Just been to TK Maxx in Waltham Abbey. The staff there are amazing. So helpful polite and friendly.”

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Posted 4 years ago

“Recommendation: AVOID. Rude/aggressive attitude towards costumers. Extremely poor quality of watches. I have recently bought a watch from a TkMaxx in Edinburgh (the cost was 69.99) while I was on vacation. After a day of usage and while I was trying to set the dial to the correct day the dial fell out of its place. (the dial was closer to the middle of two days rather than pointing to a specific day which means it was malfunctioning from the start.) To my bad luck, I couldn't find the receipt, and I threw away the box because it was taking too much space in my luggage. After contacting the customer service, they did find the receipt through my credit card. They told me to go to the closest TkMaxx and give the manager the reference number and later he/she could evaluate the watch and they could discuss my options. After talking with the first manager (which for some reason he looked somewhat annoyed) he contacted customer service, and they informed him of the situation. Later he checked the watch and asked me to bring everything I have kept along with the credit card that I have used (instruction manual, international warranty, a small card with a code on it and a card that had details of return policy written by one of the staff in Edinburgh). After half an hour I was back with everything. I went back to the lady that was inside the till with the jewellery. I greeted her with a "hello", and she responded with "Oh it's you" and called a different manager. The manager arrived shortly and the miscommunication between the store employees was pretty obvious. I repeated everything to the second manager and while we were having a discussion he was questioning my purchase. I told him that he could verify it through customer service through the reference number I gave him as the previous manager did. While he was on the phone with the customer service and after he had already given the reference number and informed him of the situation and while I was standing RIGHT NEXT to him he said: "I am trying to find out if the watch is genuine." After he hang the phone I asked him if they could repair it (sent it to gant). I did like the watch after all and it was only one dial that was fallen off and under the international warranty, it mentions that they can repair it without charge. He told me that they din't repair watches. I wanted to ask him if they could send it to gant or if I could get a copy of my receipt so I could do it myself. However, I was feeling so insulted that I just wanted to leave. He offered me a full refund in a form of a gift card and after I accepted he then simply told the jewellery lady to give me the gift card turned his back on me without saying anything and walked away. The jewellery lady at that moment decided to help another lady for some reason while I was standing next to her. I was waiting patiently while they were having a 4-minute discussion. She gave me the gift card without saying a word I tried not to talk (Waiting for her at least to apologise for the inconvenience or at least say something like "I hope you find something else to your liking" or even maybe a goodbye.) Eventually, my good manners couldn't stop me from saying something and I said goodbye to her first and she responded with a goodbye herself. I suggest basic manner training to TK maxx employee in the jewellery tilt. A replace/demote/"manner training" of the two managers and the jewellery lady that were working on the 16/9/2019 and their current responsibilities. I understand some form of questioning since I didn't have the receipt but not after it was confirmed through customer support 3times (one by me when I first called them and found it through my credit card, one by the first manager and one by the second manager). I am thinking of gifting the card to someone else or simply burn it so they don't have to suffer my ordeal in case they want to return something. I suggest to AVOID TKMaxx, on 1 Drury Cres, if you are planning to buy any kind of jewellery and especially if you are planning to return anything to them.”

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Posted 4 years ago

“Fantastic customer service. Thank you Fleur!”

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Posted 4 years ago

“I have tried to get in tkmaxxcare.com to do the satisfaction review but it doesn’t work. I do want to say that Haley and Josie in the Truro Branch in Cornwall are so helpful and lovely. Thank you.”

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Posted 4 years ago

Tkmaxx is rated 3.1 based on 227 reviews