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Anon
Oh dear, I seem to have come a cropper to fraud/theft. I ordered a bag, couldn’t collect it as my mum was very ill so let it be thinking they would refund me after 14 days in store. Realised after a month I hadn’t been refunded so emailed customer service only to hear that apparently I HAD collected my bag and used my driving licence to collect it (after the 14 day return if uncollected policy was passed). So no refund! Outrageous! I have no bag, and am £40 odd quid down, and someone out there is walking around with the bag I paid for. BEWARE! This is somewhere I have loved for years but that’s the end of my custom there now. What happened to curiosity, customer service, common decency, believing customers, consumer rights. Very sad and deeply unethical.
2 years ago
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Tkmaxx has a 3.0 average rating from 239 reviews