Bought shoes from them 3 weeks ago, after 2 uses the shoes was torn on one side!! After an effort going back to the Epsom store they didnt make any effort to find the purchase on their system, instead the young manager asked me to go home and bring bank statement to show purchase!! So I left the shoes with her and told her to keep it as a proof of bad service. I worked for Debenhams when I was at Uni.. they offered great customer service and accepted to refund faulty (or bad quality) items straight away with minimum hassle to the customer. i will never buy from again