Have been TKMAXX customer for 11 years. Very happy about items & customer support. Never had problems with click & collect service, however, time to time have problems with sending the wrong sizes. Of course, anyone can make a mistake, but not 5 times a month. I can’t understand how it’s possible to send the item M instead of XXS, as also, 18 years outfit instead of 18 months. Though, customer service was very polite, helpful and it’s not their fault, but they don’t take mistakes on an account and still receive the wrong items or badly damaged. After all I always ordered a few items of the same size - just in case. All items that I bought (Gucci, Burberry, Prada etc.) are authentic and cheaper, however, you have to keep in mind that they are outlet items and not the current season. I don’t care whether or not it’s a few years ago model... dress is a dress, Prada bag is Prada bag. So, very happy!