Recommendation: AVOID. Rude/aggressive attitude towards costumers. Extremely poor quality of watches. I have recently bought a watch from a TkMaxx in Edinburgh (the cost was 69.99) while I was on vacation. After a day of usage and while I was trying to set the dial to the correct day the dial fell out of its place. (the dial was closer to the middle of two days rather than pointing to a specific day which means it was malfunctioning from the start.) To my bad luck, I couldn't find the receipt, and I threw away the box because it was taking too much space in my luggage. After contacting the customer service, they did find the receipt through my credit card. They told me to go to the closest TkMaxx and give the manager the reference number and later he/she could evaluate the watch and they could discuss my options. After talking with the first manager (which for some reason he looked somewhat annoyed) he contacted customer service, and they informed him of the situation. Later he checked the watch and asked me to bring everything I have kept along with the credit card that I have used (instruction manual, international warranty, a small card with a code on it and a card that had details of return policy written by one of the staff in Edinburgh). After half an hour I was back with everything. I went back to the lady that was inside the till with the jewellery. I greeted her with a "hello", and she responded with "Oh it's you" and called a different manager. The manager arrived shortly and the miscommunication between the store employees was pretty obvious. I repeated everything to the second manager and while we were having a discussion he was questioning my purchase. I told him that he could verify it through customer service through the reference number I gave him as the previous manager did. While he was on the phone with the customer service and after he had already given the reference number and informed him of the situation and while I was standing RIGHT NEXT to him he said: "I am trying to find out if the watch is genuine." After he hang the phone I asked him if they could repair it (sent it to gant). I did like the watch after all and it was only one dial that was fallen off and under the international warranty, it mentions that they can repair it without charge. He told me that they din't repair watches. I wanted to ask him if they could send it to gant or if I could get a copy of my receipt so I could do it myself. However, I was feeling so insulted that I just wanted to leave. He offered me a full refund in a form of a gift card and after I accepted he then simply told the jewellery lady to give me the gift card turned his back on me without saying anything and walked away. The jewellery lady at that moment decided to help another lady for some reason while I was standing next to her. I was waiting patiently while they were having a 4-minute discussion. She gave me the gift card without saying a word I tried not to talk (Waiting for her at least to apologise for the inconvenience or at least say something like "I hope you find something else to your liking" or even maybe a goodbye.) Eventually, my good manners couldn't stop me from saying something and I said goodbye to her first and she responded with a goodbye herself. I suggest basic manner training to TK maxx employee in the jewellery tilt. A replace/demote/"manner training" of the two managers and the jewellery lady that were working on the 16/9/2019 and their current responsibilities. I understand some form of questioning since I didn't have the receipt but not after it was confirmed through customer support 3times (one by me when I first called them and found it through my credit card, one by the first manager and one by the second manager). I am thinking of gifting the card to someone else or simply burn it so they don't have to suffer my ordeal in case they want to return something. I suggest to AVOID TKMaxx, on 1 Drury Cres, if you are planning to buy any kind of jewellery and especially if you are planning to return anything to them.