Similar problems to the majority here Similar problems to the majority here. Spent £2300 on a bike, the rear wheel fell apart after 400 miles. Bought from wheelies.co.uk, who are uncontactable completely, so contacted Tredz. (who built and sent the bike, and after further investigation, are sibling companies). "Will send you a wheel box, expect it soon", John from customer service. A week later, no box. Appalling customer service. No answer to phones, or emails. I think my emails scared John. Perhaps he's shy. 2 weeks now, no bike. no urgency, no priority, no apology, no remedy. I will update as the saga continues. Edit: Called them again, spoke to Owain today. My first call, John had gone for a break, but would call me back. My second call, 15 minutes later, John was on the phone. I think John is avoiding me. Supposedly, TNT are picking up the wheel in the morning, possibly with or without the box. Although John said he would have the box sent, and raised a ticket, it didn't happen. Tredz will look into it, so it doesn't happen again. My faith has expired. I offered to package the wheel myself. If the courier got here first, at least it would be good to go. If the box got here first, I'll slip the packaged wheel into it. So far, £40 spent on having the wheel repaired (although rebuild recommended at the LBS quoted at £97, and £105 in taking the bus for three weeks). Lets see..... Edit 2.0 As you will see from the reply from Vicky, the wheel got picked up eventually, despite Johns mistake, and is now with TNT being delivered to Tredz, today (12th July), before 6pm. Let the countdown commence. P.S 20th June was when the problem was first reported. 3 full weeks now. Edit 3.0 Its now the 19th July, a full week they have had the wheel. No replies to emails asking for updates, not even an acknowledgement they received the wheel. Edit 4.0 No answer to emails, so called them. Guess who i got? Go on, guess. Thats right. John. He got a piece of my mind. He says, he understands. Empathy is not a trait Tredz have displayed so far. He also promises me an update on progress by end of play today. 5.30pm. I promised him legal action if he didn't. Once again, hold your breath people. Oh, and i noticed a trend of multiple good reviews after i post an update. Usually about clothes ordered. really? do people review cycling short service? Edit 5.0 5.50pm, nothing from John. Guess he's as true to his word as i expected. Edit 6.0 So finally yesterday morning (20th July), after another ignored email to John, i got a phone call from Catherine within the warranty team. Very pleasent, who apologised profusely, then told me my wheel was in the rack, ready to be rebuilt. Finally, there is light at the end of the tunnel. I reminded her if i got the wheel back, and a proper job hadn't been done, it would only infuriate me further. Catherine said she'd call be back by the end of the day. She didn't, but she did however call me this morning (21st). Wheel has been rebuilt - new spokes, new knuckles, everything taken care of. It's with quality control, before being shipped. Expect it back tomorrow (although i realistically think the day after). Lets see, fingers crossed, will it come back? Will it be as good as new? Will i ever get back on the road?